Summary
Overview
Work History
Education
Skills
hobbies
Timeline
Generic

Priscilla Newcomer

Tarpon Springs,Florida

Summary

Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to meet team goals. Possesses excellent listening skills, consistently exceeding productivity targets and staying up-to-date on company offerings. Known for solving problems swiftly to ensure customer retention, delivering a high level of service in every interaction.

Overview

30
30
years of professional experience

Work History

CUSTOMER SUPPORT SPECIALIST/SALES/RECEPTIONIST

Paragon Water Systems Inc.
08.2006 - 01.2024
  • Referral Coordination, Sales Support, Quality Assurance, Complaint Handling, Payment Processing, Product Knowledge, Telephone Etiquette, Attention to Detail, Data Entry, Order Processing, Customer Education, Proofreading

Phone Sales Auditor

Quality Calls
04.2005 - 06.2006
  • Enhanced product quality by conducting thorough audits and identifying areas for improvement.
  • Identified issues of non-compliance and elevated reports to senior personnel.
  • Trained and reviewed work of junior personnel on departmental responsibilities.
  • Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
  • Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
  • Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
  • Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
  • Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.
  • Prevented potential legal and financial issues by identifying non-compliance recommending corrective actions to clients accordingly.

TOLL COLLECTOR

Barton Protective Services
05.2002 - 03.2003
  • Enforced safety protocols, Maintained knowledge of current rates and regulations, Provided directions to lost drivers, Processed cash transactions

Waitress Supervisor

Surfside Grill
03.2001 - 12.2001
  • Maintained a positive attitude towards guests, Managed multiple tasks simultaneously, Served food and drinks
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

SEAMSTRESS

Flags Unlimited, Inc.
01.1994 - 09.2000
  • Developed expertise in fabric selection, Accurately measured and cut fabrics, Managed inventory of supplies

Education

High School Diploma -

East Bank High School
East Bank, WV
06.1984

Skills

  • Complaint Handling
  • Live chat support
  • Quality Assurance
  • Sales Support
  • Payment Processing
  • Technical Troubleshooting
  • Attention to Detail
  • Microsoft Windows and Office
  • Teamwork and Collaboration
  • Customer service expert
  • Problem-Solving
  • Highly Professional

hobbies

When not working I prefer to be outdoors either doing yard work or taking walks. I am an avid DIY enthusiast, and enjoy repurposing unused items. 

Timeline

CUSTOMER SUPPORT SPECIALIST/SALES/RECEPTIONIST

Paragon Water Systems Inc.
08.2006 - 01.2024

Phone Sales Auditor

Quality Calls
04.2005 - 06.2006

TOLL COLLECTOR

Barton Protective Services
05.2002 - 03.2003

Waitress Supervisor

Surfside Grill
03.2001 - 12.2001

SEAMSTRESS

Flags Unlimited, Inc.
01.1994 - 09.2000

High School Diploma -

East Bank High School

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