Priscilla Newcomer
Tarpon Springs,Florida
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to meet team goals. Possesses excellent listening skills, consistently exceeding productivity targets and staying up-to-date on company offerings. Known for solving problems swiftly to ensure customer retention, delivering a high level of service in every interaction.
Overview
30
30
years of professional experience
Work History
CUSTOMER SUPPORT SPECIALIST/SALES/RECEPTIONIST
Paragon Water Systems Inc.
Tampa, Florida
08.2006 - 01.2024
- Referral Coordination, Sales Support, Quality Assurance, Complaint Handling, Payment Processing, Product Knowledge, Telephone Etiquette, Attention to Detail, Data Entry, Order Processing, Customer Education, Proofreading
Phone Sales Auditor
Quality Calls
Clearwater, FL
04.2005 - 06.2006
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Trained and reviewed work of junior personnel on departmental responsibilities.
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.
- Prevented potential legal and financial issues by identifying non-compliance recommending corrective actions to clients accordingly.
TOLL COLLECTOR
Barton Protective Services
Tampa, Florida
05.2002 - 03.2003
- Enforced safety protocols, Maintained knowledge of current rates and regulations, Provided directions to lost drivers, Processed cash transactions
Waitress Supervisor
Surfside Grill
Apollo Beach, FL
03.2001 - 12.2001
- Maintained a positive attitude towards guests, Managed multiple tasks simultaneously, Served food and drinks
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
SEAMSTRESS
Flags Unlimited, Inc.
Brandon, FL
01.1994 - 09.2000
- Developed expertise in fabric selection, Accurately measured and cut fabrics, Managed inventory of supplies
Education
High School Diploma -
East Bank High School
East Bank, WV06.1984
Skills
- Complaint Handling
- Live chat support
- Quality Assurance
- Sales Support
- Payment Processing
- Technical Troubleshooting
- Attention to Detail
- Microsoft Windows and Office
- Teamwork and Collaboration
- Customer service expert
- Problem-Solving
- Highly Professional
hobbies
When not working I prefer to be outdoors either doing yard work or taking walks. I am an avid DIY enthusiast, and enjoy repurposing unused items.
Timeline
CUSTOMER SUPPORT SPECIALIST/SALES/RECEPTIONIST
Paragon Water Systems Inc.
08.2006 - 01.2024
Phone Sales Auditor
Quality Calls
04.2005 - 06.2006
TOLL COLLECTOR
Barton Protective Services
05.2002 - 03.2003
Waitress Supervisor
Surfside Grill
03.2001 - 12.2001
SEAMSTRESS
Flags Unlimited, Inc.
01.1994 - 09.2000
High School Diploma -
East Bank High School