Priscilla Nguyen
Nottingham,MD
Summary
Detail-oriented professional with experience in client services, appointment scheduling, calendar management, and day-to-day business operations. Skilled in building client relationship, coordinating schedules, resolving concerns, and managing multiple responsibilities in a fast-paced environment. Currently transitioning into real estate field after completing real estate salesperson education. Seeking an opportunity to gain hands-on experience.
Overview
4
4
years of professional experience
Work History
Licensed Nail Technician
Dream Nails and Spa
Dundalk, Maryland
01.2024 - Current
- Helped clients select nail services based on personal preferences.
- Managed appointment calendar by booking visits, handling cancellations, and resolving scheduling conflicts.
- Answered calls and client messages, supported appointment requests, and shared schedule updates with clients and nail technicians.
- Worked with nail technicians to adjust appointments and support clients with scheduling or service concerns.
- Handled client complaints and service concerns by discussing issues, finding solutions, and resolving matters professionally.
- Processed client payments and checkout while supporting paperwork, records, and day-to-day operations.
Nail Technician Apprentice
Le's Nail Bar
Ellicott City, Maryland
09.2022 - 12.2023
- Shadowed experienced technicians to learn advanced service techniques and industry standards.
- Performed foundational nail services while building technical skills and efficiency.
- Upsold services and add-ons to enhance client experience and contribute to revenue growth.
- Increased service speed and maintained quality standards in a commission-based environment.
- Adapted to various client needs while honing technical skills through hands-on practice.
- Built confidence through consistent practice and client interaction.
Education
Real Estate Appraisal
The Community College of Baltimore County
Essex, MD08-2026
Real Estate Salesperson
The Community College of Baltimore County
Essex, MD03-2026
License - Nail Technician
Maryland Board of Cosmetologists
Baltimore, MD01-2024
High School Diploma -
Loch Raven High School
Towson, MD05-2015
Skills
- Administrative support and workflow coordination
- Client communication and relationship building management
- Conflict resolution strategies
- Online scheduling systems
- Calendar and appointment organization
- Document and record management
- Time management skills
Timeline
Licensed Nail Technician
Dream Nails and Spa
01.2024 - Current
Nail Technician Apprentice
Le's Nail Bar
09.2022 - 12.2023
Real Estate Appraisal
The Community College of Baltimore County
Real Estate Salesperson
The Community College of Baltimore County
License - Nail Technician
Maryland Board of Cosmetologists
High School Diploma -
Loch Raven High School