Priscilla Ortega
Summary
Dependable hospitality professional with extensive experience in bartending and customer service. Expertise in responsible beverage service and effective conflict resolution. Proven track record of optimizing guest satisfaction through personalized recommendations and prompt complaint resolution.
Overview
8
8
years of professional experience
Work History
Bartender
Texas Roadhouse Restaurant
San Antonio, Texas
02.2021 - 05.2026
- Greeted customers warmly and ensured exceptional service throughout their visit.
- Delivered exceptional customer service, enriching dining experiences for guests.
- Processed transactions accurately at point of sale, ensuring smooth and efficient service.
- Monitored alcohol consumption levels to prevent over-intoxication and underage drinking.
Warehouse Worker
TJ Maxx Distribution Center
San Antonio, Texas
07.2020 - 03.2021
- Prepared and completed warehouse orders for efficient delivery or pickup.
- Secured packaging of items with protective materials to minimize damage.
- Preserved safe work environment through regular cleaning of workstations and pallet areas.
Server
Red Lobster
San Antonio, Texas
06.2019 - 08.2020
- Provided top-tier customer service, ensuring satisfaction during peak hours.
- Managed multiple drink orders simultaneously in fast-paced environment, ensuring timely service and customer satisfaction.
- Assisted in training new servers on restaurant operations and service standards.
Host
Buffalo Wild Wings
San Antonio, Texas
12.2017 - 01.2018
- Greeted and seated guests promptly to create a welcoming environment.
- Managed waitlist and reservations to optimize guest seating and reduce wait times.
- Monitored dining room flow to enhance overall guest experience.
- Trained new hosts on procedures and best practices to ensure smooth front-of-house operations.
Education
High School Diploma -
Frank Tejeda Academy
12121 Se Loop 410 Acc Rd05-2018
Skills
- Responsible beverage service
- Alcohol management
- Point of sale operations
- Inventory and stock control
- Customer service excellence
- Guest relations
- Sales and marketing expertise
- Conflict resolution
- De-escalation techniques
- Quick learning
- Dependability
- Patience and tolerance
Timeline
Bartender
Texas Roadhouse Restaurant
02.2021 - 05.2026
Warehouse Worker
TJ Maxx Distribution Center
07.2020 - 03.2021
Server
Red Lobster
06.2019 - 08.2020
Host
Buffalo Wild Wings
12.2017 - 01.2018
High School Diploma -
Frank Tejeda Academy