PRISCILLA PEREZ
Hesperia,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Phlebotomist Technician/Lab Clerk
Desert Valley Hospital
07.2022 - 08.2022
- Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing.
- Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
- Reduced specimen collection errors with thorough patient verification and accurate order interpretation.
- Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.
- Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques.
- Performed specialized phlebotomy procedures such as arterial punctures or heel sticks when necessary for specific diagnostic purposes.
- Accurately documented relevant information within electronic health records systems, contributing towards smooth clinical workflow.
- Supervised inventory management, ensuring adequate stock of supplies for seamless daily operations.
- Improved patient satisfaction by providing efficient and accurate blood draws in a timely manner.
- Collaborated with healthcare professionals to ensure patients received appropriate care during blood collection procedures.
- Maintained a safe work environment by consistently following infection control and safety protocols.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Administrative Assistant
Purchase Green Artificial Grass
08.2015 - 12.2017
- Greet and assist visitors to the office
- Photocopy and print out documents on behalf of other colleagues
- Provide polite and professional communication
- Implement clerical duties and administrative processes
- Conduct data entry
- Handle sensitive information in a confidential manner
- Take accurate minutes of meetings
- Coordinate office procedures
- Reply to email, telephone, or face to face inquiries
- Develop and update administrative systems to make them more efficient
- Resolve administrative problems
- Receive, sort, and distribute the mail
- Answer telephone calls and pass them on
- Manage staff appointments
- Maintained files and filing, keeping sensitive information confidential
- Implemented systems to improve administrative processes and procedures
Caregiver
Silverado Senior Living
05.2013 - 12.2015
- Care for senior citizens with dementia which included:
- - waking up
- - showering
- - dressing
- - feeding
- - cleaning
- Along with any other care needs for the day
- Filling out care reports at the end of each shift for each Resident assigned to me for that day which can usually range for 8-13
Customer Service Representative
Brown Jordan Company
02.2012 - 06.2012
- Answered phone calls
- Assigned different territories
- Keyed orders
- Tracked orders
- Answer/Send out emails on a daily basis
- Worked with numerous sales reps in different states
Telephone Service Representative
Credit Union of Southern California
07.2011 - 02.2012
- Answered phones and assisted members with their questions and concerns
- Processed transfers as requested by members
- Processed loan applications
- Cross sell products and services to members
- Pulled credit reports
- Issued credit scores verbally
- Mailed out receipts at member's request
Design Coordinator/Clerk And Assistant
Avery Dennison
08.2009 - 12.2009
- Assist supervisor with any needs
- Create new orders to be shipped to customers
- Cut new samples to be sent for label making
Bank Teller/ Customer Service
Foothill Federal Credit Union
02.2007 - 05.2008
- Received and distributed cash as well as checks and money orders
- Answered phones and assisted members with questions and concerns
- Referred members over to the loan department to open up new accounts and loans
- Cross sell products and services to members as well as meeting monthly/weekly goals for product sales
- Put out new account and loan brochures
Cashier/ Customer Service
Staples
08.2006 - 01.2007
- Ring up sales for customers
- Verified cash amounts at start and end of shift
- Perform other assigned duties by supervisor such as:
- Assisting customers with their purchases by taking to their cars
- Stocking and pricing new merchandise
- Answered phones and assisted customers with their questions and concerns
Education
Phlebotomy In - Certified Phlebotomy Technician 1
Victor Valley Phlebotomy School
Victorville, Ca10.2022
High School -
Gladstone High School
Covina, Ca06.2006
Skills
- 10-Key Proficiency
- Excel Spreadsheets
- Cash Deposit Preparation
- Customer Service
- Data Entry Documentation
- Back Office Operations
- Phone Call Answering
- Administrative Support
- Calendar Management
- Blood culture collection
- Specimen labeling
- Centrifugation techniques
- Blood collection
- HIPAA compliance
- Patient confidentiality
- Specimen labeling procedures
- Health and safety
- Sample and specimen collection
- Data entry
- HIPAA
- Customer service
- Problem-solving
- Teamwork
- Time management
- Attention to detail
- Multitasking
- HIPAA regulations
- Effective communication
Certification
- CPT, 02298229
- CPR/BLS Cert., IMP22CSWJPNT
- NHA Cert., S4K6G2Z4
Timeline
Certified Phlebotomist Technician/Lab Clerk
Desert Valley Hospital
07.2022 - 08.2022
Administrative Assistant
Purchase Green Artificial Grass
08.2015 - 12.2017
Caregiver
Silverado Senior Living
05.2013 - 12.2015
Customer Service Representative
Brown Jordan Company
02.2012 - 06.2012
Telephone Service Representative
Credit Union of Southern California
07.2011 - 02.2012
Design Coordinator/Clerk And Assistant
Avery Dennison
08.2009 - 12.2009
Bank Teller/ Customer Service
Foothill Federal Credit Union
02.2007 - 05.2008
Cashier/ Customer Service
Staples
08.2006 - 01.2007
High School -
Gladstone High School
- CPT, 02298229
- CPR/BLS Cert., IMP22CSWJPNT
- NHA Cert., S4K6G2Z4
Phlebotomy In - Certified Phlebotomy Technician 1
Victor Valley Phlebotomy School
Similar Profiles
Angelica NavaAngelica Nava
Registered Nurse, PACU at Desert Valley HospitalRegistered Nurse, PACU at Desert Valley Hospital
Kathleen SanchezKathleen Sanchez
Student Nurse Extern at Desert Valley HospitalStudent Nurse Extern at Desert Valley Hospital
AMBAR OSORIOAMBAR OSORIO
ADMITTING REGISTRAR at Desert Valley HospitalADMITTING REGISTRAR at Desert Valley Hospital