Priscilla Perez
Pacoima,CA
Summary
Experienced Front Office Supervisor skilled in medical terminology and bilingual communication. Proven ability to enhance patient satisfaction and manage front office operations effectively.
Overview
2027
2027
years of professional experience
Work History
Front Office Supervisor
Clinica Msr. Oscar A Romero
04.2022 - Current
- Supervised front office operations to ensure efficient patient flow and optimal service delivery.
- Trained and mentored new staff on customer service protocols and front office procedures.
- Resolved patient inquiries and issues promptly, enhancing overall satisfaction levels.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for employees.
- Provided backup to LVN supervisor with VFC program by managing inventory, ordering vaccines and facilitating program recertification.
- Collaborated closely with healthcare providers to schedule C-section and induction appointments, coordinate non-stress tests, and fax medical records to the hospital.
- Worked closely with Perinatology Department/ Maternal Fetal Medicine to ensure proper scheduling, assisted with initial and follow-up authorizations for OB patients.
- Assisted with back office Medical Assistant duties when short staffed.
Clinic Supervisor/Lead CPHW Case Coordinator
Women's Medical Group
12.2003 - 04.2022
- Assisted in scheduling staff shifts and coordinating training sessions. Supported performance evaluations to enhance team effectiveness. Facilitated communication between team members to improve workflow.
- Assisted providers with scheduling c-section and induction appointments. Supported the faxing of medical records to the hospital. Facilitated non-stress tests (NST) for patients.
- Responsible for super bills, authorizations, and specialty referral oversight
- Oversaw CPSP operations across three clinic locations.
- Supported staff in addressing patient complaints and concerns to improve overall patient satisfaction.
- Supported CPSP, back office and front office medical assistant functions during staffing shortages.
- Worked closely with Perinatology Department/ Maternal Fetal Medicine to ensure proper scheduling, assisted with OB authorizations and patient Medi-cal eligibility
Fine Jewelry Sales Associate
Mervyn's California
1997 - 2002
- Assisted customers in selecting fine jewelry, ensuring personalized service and satisfaction.
- Processed sales transactions efficiently using point-of-sale systems, maintaining accuracy throughout.
- Collaborated with team members to maintain organized displays, enhancing visual merchandising standards.
- Participated in inventory management, tracking stock levels and assisting with replenishment as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Medical Assistant Program
Concorde Career College
North Hollywood, CA2002
Skills
- Skilled in medical terminology
- Computer literate Type 50wpm
- Bilingual proficiency in English and Spanish
- Experience working with diverse populations
- Familiarity with Medi-Cal eligibility criteria
- Adept at managing multiple priorities effectively
Timeline
Front Office Supervisor
Clinica Msr. Oscar A Romero
04.2022 - Current
Clinic Supervisor/Lead CPHW Case Coordinator
Women's Medical Group
12.2003 - 04.2022
Fine Jewelry Sales Associate
Mervyn's California
1997 - 2002
Medical Assistant Program
Concorde Career College