Priscilla Purvis
Boston,MA
Summary
Dedicated to excellence and detail, I am an administrative professional with strong communication and team building skills. Extensive knowledge of medical terminology and expertise in scheduling. 14 years of experience in exceptional customer service and relevant work experience. Ready to contribute skills and expertise to the success of your team.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Boston Medical Center
09.2022 - Current
- Manage approximately 400 + incoming weekly calls for Endocrine, Dermatology, Psychology and many other specialty departments
- Consistently maintain high call volume while effectively assisting patients
- Repeatedly score effective on call performance metrics and reviews.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used EPIC to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
Ambulatory Services Representative
Boston Medical Center
11.2019 - 09.2022
- Coordinating all functions and activities related to ambulatory patient access including front end customer service, patient registration, insurance/coverage verification, appointment scheduling and variety of administrative duties in support of department such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports
- Trained and on-boarded new staff due to excellent phone etiquette and effective manner of excellent customer service.
- Managed approximately 100 + incoming calls, email and faxes per day from patients
Medical Secretary II
Harvard Vanguard Medical Associates
03.2012 - 10.2019
- Maintained correspondence from patient to clinician via email and Epic system, managing patient work flow for clinicians to optimize appointment availability
- Monitored practice issues and problems, identified and solved concerns regarding patient satisfaction
- Triaged incoming phone calls from patients and assisted with booking appointments, obtaining refills, referrals, inter-office communications
- Orientated and trained new staff.
Assistant Program Director
Bay Cove Human Services (Formerly Vinfen Corporation)
07.2009 - 03.2012
- Assisted in implementing treatment program ISP plans and documenting individuals' progress
- Managed staff of fourteen including temporary workers, ensuring parties were aware of the program expectations and services available if assistance needed
- Supervised the progress notes of the team, assisted with correcting errors for accuracy accounting of ISP goals, individuals financial records and goals
- Accounted accurately for finances for the program and individuals in quarterly and yearly review
- Assessed residents' physical and emotional status and kept an accurate record in their monthly progress notations, data entry and service logs
- Documented attendance of persons served during the shift and communicated successfully with co-workers for updated information of the shift
- Assisted with keeping the residence clean, meal preparations and administrated medication in morning and evening times
- Maintained facility in compliance with all corporate, divisional and program policies
- Performed hands-on tasks in the program as required including relationship building with persons served and transporting them to appointments, day programs and community activities
- Shopped for program an individuals ensuring proper nutrition and overall care and well-being of individuals and program staff.
Education
High School Diploma -
Boston Central Adult High School
Boston, MA06.1997
Skills
- Epic System
- SDK
- Microsoft Office
- Front desk supervision
- Patient greeting
- Appointment confirmation
- Customer Service
- Insurance Verification
- Data entry proficiency
- Medical insurance
- HIPAA Compliance
- Scheduling appointments
Insurance verifying
Timeline
Patient Service Representative
Boston Medical Center
09.2022 - Current
Ambulatory Services Representative
Boston Medical Center
11.2019 - 09.2022
Medical Secretary II
Harvard Vanguard Medical Associates
03.2012 - 10.2019
Assistant Program Director
Bay Cove Human Services (Formerly Vinfen Corporation)
07.2009 - 03.2012
High School Diploma -
Boston Central Adult High School
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