Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Priscilla Robles

Buena Park,CA

Summary

Organized and dependable candidate with 3 years of non-profit experience, specializing in case management and comprehensive support services. Proven expertise in managing the Child Care Payment Program, conducting outreach, and providing trauma-informed assistance to families.

Additionally, contributed to the CalHOPE Redline, a phone, text, and live chat warmline service as part of the statewide CalHOPE project. Specialized in offering State, County, Tribal, and National resources, referrals, and trauma-informed support for Urban Indian and Tribal/Rural populations in California. Demonstrated active listening, peer counseling skills, and provided tailored referrals to community resources.

Passionate about helping others access needed services and dedicated to making a positive impact in the community.


Overview

6
6
years of professional experience

Work History

Program Specialist

Children's Home Society of California
11.2021 - Current
  • Conduct and complete recertification appointments
  • Provide technical assistance and resources to families and child care providers
  • Provide case management to eligible families, including certification, and termination of services
  • Maintain complete, accurate, and current client files with all required documents and data in agency records and electronic databases
  • Write and maintain accurate, complete, and up-to-date case notes in electronic databases.

Redline Navigator

California Consortium for Urban Indian Health
02.2021 - 09.2021
  • CalHOPE Redline is a phone, text, and live chat warmline service that is part of the statewide CalHOPE project
  • CalHOPE Redline focuses on providing State, County, Tribal and National resources, referrals and trauma-informed support for Urban Indian and Tribal/Rural populations in California
  • Active listening and peer counseling skills to understand the person's needs and respond appropriately
  • Provide referrals to community resources, groups, educational resources, peer based services, behavioral health services, etc
  • As appropriate
  • Keep detailed documentation of all calls and instant messages using the iCarol database.

Student Success Intern

University of California, Santa Cruz
03.2018 - 09.2020
  • Outreach and follow-up via phone/email/text to students for 6 different programs
  • Case management of students who are on leave from their studies due to academic, financial, and/or personal difficulty
  • Data management through FileMaker Pro; documentation, filing and communication
  • Collaborate with Colleges and Major Departments to properly support students
  • Develop, and implement a holistic counseling model approach
  • Providing mentorship to students who have returned to UCSC after being Barred or who are returning from a Leave of Absence.

Education

BA - Psychology and Latin American Latino Studies

University of California, Santa Cruz
01.2020

University of California Education Abroad Program - 2019 Fall Semester Program -

Yonsei University
12.2019

Skills

  • Motivational Interviewing
  • Mental Health First Aid Certified
  • Peer Advising
  • Data Management
  • Case Management
  • Organizational Skills
  • Interpersonal Communication

Languages

Spanish
Limited Working

Timeline

Program Specialist

Children's Home Society of California
11.2021 - Current

Redline Navigator

California Consortium for Urban Indian Health
02.2021 - 09.2021

Student Success Intern

University of California, Santa Cruz
03.2018 - 09.2020

BA - Psychology and Latin American Latino Studies

University of California, Santa Cruz

University of California Education Abroad Program - 2019 Fall Semester Program -

Yonsei University

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Priscilla Robles