Kaela Metcalfe
Whitefish,MT
Summary
Compassionate and reliable human services professional with experience in case management, housing navigation, and behavioral support for high-need populations. Skilled in crisis intervention, motivational techniques, and coordinating services to promote stability and client empowerment. Experienced in working with individuals with mental illness and complex needs. Strong background in effective relationship building, problem-solving, and navigating high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housing Navigator/PATH Program Specialist
AWARE
Kalispell, MT
09.2023 - Current
- Manage a caseload of individuals experiencing homelessness, many with co-occurring mental health conditions
- Conduct client assessments to identify barriers to housing, stability, and service needs
- Develop and implement individualized case plans focused on housing placement and long-term stability
- Utilize motivational techniques to support client engagement and progress toward goals
- Assist clients with SSI/SSDI applications using SOAR methodology to support individuals with serious mental illness
- Coordinate with community providers, landlords, and service agencies to support successful outcomes
- Connect clients to mental health and medical services to support stabilization
- Maintain accurate and detailed case documentation in HMIS database systems
Family Support Assistant
Youth Dynamics Inc
Montana
08.2019 - 05.2021
- Provided structured support to youth with behavioral and emotional challenges
- Implemented behavior management strategies and individualized care plans
- Supported emotional regulation, skill development, and positive behavior change
- Maintained documentation and progress notes for case tracking
Special Education Paraprofessional
Kalispell School District 5
Kalispell, MT
11.2019 - 06.2020
- Supported students with diverse learning and behavioral needs in structured classroom settings
- Implemented behavior management strategies to promote engagement and safety
- Collaborated with staff to ensure consistent and coordinated student support
Education
Master of Social Work - Social Work
University of Montana
Missoula, MT08-2026
Bachelor of Arts - Spanish
Northern State University
Aberdeen, SD05-2022
Skills
- Case Management & Case Planning
- Client Assessment & Documentation
- Crisis Intervention
- Motivational Interviewing
- Trauma-Informed Care
- Resource Coordination
- Housing Navigation
- SSI/SSDI Application Assistance
Certification
- CPR / First Aid Certified
- SOAR (SSI/SSDI Outreach, Access, and Recovery) Certified
- HIPAA Compliance Training
- HELP Certified
Timeline
Housing Navigator/PATH Program Specialist
AWARE
09.2023 - Current
Special Education Paraprofessional
Kalispell School District 5
11.2019 - 06.2020
Family Support Assistant
Youth Dynamics Inc
08.2019 - 05.2021
Bachelor of Arts - Spanish
Northern State University
Master of Social Work - Social Work
University of Montana