PRISCILLA SANCHEZ
Kissimmee
Summary
Solutions-driven, dedicated, and loyal professional with experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. Effective communication skills and attention to detail. Seeking to enhance career and transform company practices into fresh, cost-effective solutions leading to more efficient operations. Qualified by:
Experienced with managing reservations and providing top-tier customer service. Utilizes effective communication and problem-solving skills to address booking inquiries and resolve issues. Track record of ensuring customer satisfaction through attentive and efficient service.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Reservation Agent/Mosaic Desk
Jetblue Airways Corp
08.2021 - Current
- Managed customer inquiries, providing accurate flight information and reservation assistance.
- Coordinated booking changes, ensuring seamless travel experiences for passengers.
- Utilized reservation systems to process transactions efficiently and maintain up-to-date records.
- Implemented process improvements that streamlined reservation procedures and reduced wait times.
- Resolved complex customer issues, leveraging problem-solving skills to enhance satisfaction rates.
- Boosted revenue with upselling additional services such as seat upgrades, checked bags, Mint Fares (mint studio), adding a pet, priority boarding, priority security.
Business Manager/Marketing Manager/Office Manager/Treatment plan Cordinator
Ason Maxillofacial Surgery
04.2013 - 08.2021
- Developed strategies to enhance patient satisfaction through improved service delivery processes.
- Led operational planning and resource allocation to streamline surgical practice workflows.
- Managed budgeting and financial forecasting, ensuring efficient use of resources across departments.
- Implemented performance metrics to track team efficiency and identify areas for improvement.
- Coordinated staff training programs to elevate service standards and enhance professional development.
- Oversaw compliance with healthcare regulations, ensuring adherence to industry standards and practices.
- Analyzed market trends and competitive landscape to inform strategic decision-making for business growth.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
Office Manager/Dental Assistant
St Cloud Cosmetic Dentistry
08.2006 - 06.2013
- Coordinated staff schedules, optimizing resource allocation to meet organizational needs effectively.
- Trained and mentored junior staff, fostering a collaborative team environment focused on professional development.
- Developed and maintained comprehensive filing systems, enhancing document retrieval and data management accuracy.
- Led cross-departmental projects aimed at streamlining processes and enhancing overall operational effectiveness.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Four handed chairside assisting to the General dentist.
Front Desk/Dental Assistant
Family Dentistry of Mt. Laurel
09.1997 - 08.2006
- Answering phones, Scheduling appointments, Filing patients charts, Dictating patients charts with the Doctor, and Chair side assisting to the Endodontist and general dentist.
Education
Certificate in Mosaic Desk Training - Customer Service
JetBlue University
Orlando, FL10-2024
Certificate - Reservations
JetBlue University
Orlando, FL08-2021
ICD-10 - Training Certification
AAOMS
Orlando, FL01.2015
Marketing - Training
Nobel Biocare
Mahwah, NJ01.2016
Dental Radiology - Certification
Valencia
Orlando, FL01.2008
Dental Terminology - Training
BCC
Burlington, NJ01.1999
High School Diploma - General Studies
Lenape High School
Medford, NJ01.1997
Skills
- Reservations software (sabre)
- Phone etiquette
- Customer engagement
- Call control
- International travel
- Travel bookings
- Upselling proficiency
- Customer reservations
- Problem-solving
- Payment processing
- Phone and email etiquette
- Team collaboration
- Issue resolution
- Detail-oriented
Certification
Radiology certification held in the state of Florida, ICD-10 Training certification, Osha certified, and HIPAA compliant.
Languages
Spanish
Professional Working
Timeline
Reservation Agent/Mosaic Desk
Jetblue Airways Corp
08.2021 - Current
Business Manager/Marketing Manager/Office Manager/Treatment plan Cordinator
Ason Maxillofacial Surgery
04.2013 - 08.2021
Office Manager/Dental Assistant
St Cloud Cosmetic Dentistry
08.2006 - 06.2013
Front Desk/Dental Assistant
Family Dentistry of Mt. Laurel
09.1997 - 08.2006
ICD-10 - Training Certification
AAOMS
Marketing - Training
Nobel Biocare
Dental Radiology - Certification
Valencia
Dental Terminology - Training
BCC
High School Diploma - General Studies
Lenape High School
Certificate in Mosaic Desk Training - Customer Service
JetBlue University
Certificate - Reservations
JetBlue University
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