Priscilla Segovia
Cleveland
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively. Assisted in scheduling, and overseeing employees. Highly knowledgeable expert in production with proven methods for improving efficiency. Priority on employee safety in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Shift Manager
Shake Shack Rice Village
Houston
05.2020 - Current
- To guarantee efficiency and safety, conduct daily facility, equipment, and maintenance inspections in addition to food safety and quality inspections
- In order to earn a profit, business acumen entailed planning the store for the anticipated sales and making sure that labor costs were below the projected budget
- Reached team compliance targets and kept the business well-run
- Make sure there is no variance in any of our financial overages or shortages
- Help with training and development and ensure that we are maintaining our standards with integrity
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Managed daily cash intake by counting out registers and tabulating profits.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Documented receipts, employee hours and inventory movement.
- Analyzed sales data to identify trends and areas for improvement.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Provided coaching and guidance to team members when necessary to improve performance.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Taught staff upselling techniques to meet revenue targets.
- Maintained cleanliness and organization of work area.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Implemented cost-control measures to maintain budgetary guidelines.
- Ensured compliance with food safety regulations and quality standards.
- Responded quickly and effectively to emergency situations as they arose.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Exceeded customer satisfaction by finding creative solutions to problems.
Service Manager
Chipotle Mexican Grill
Houston
10.2019 - 05.2020
- This was an entry-level position and it required me to be quick, have high-quality service, and learn on the go
- I was promoted within six months to manager
- In my capacity as manager, I discussed food safety, inventory control, and prioritized quality over quantity among my staff
- Every day, I demonstrated multitasking while continuing to learn to hone my abilities
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Pitched in to complete various duties during peak periods or employee absences.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Adhered to customer service standards to foster satisfaction and retention.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
Team Member
Whataburger
Houston
01.2019 - 05.2019
- Entry-level role where I demonstrated the speed of service required by the company
- Executed orders precisely, gave the customers outstanding care, and tended to their special needs to make sure they were happy with their purchase
- Monitored expiration dates on food items for freshness assurance.
- Operated cash registers to process payments from customers.
- Addressed customer needs, responding to specific requests.
- Built and maintained working relationships with peers and upper management.
- Implemented strategies to take advantage of new opportunities.
- Looked for ways to go above and beyond job requirements.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Answered phone calls regarding inquiries about products or services.
- Rotated through series of different stations based on team needs.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Upheld high standards of productivity and quality in operations.
- Provided customer service support to ensure satisfaction.
- Collaborated with team members to achieve daily goals.
- Received, processed, and stocked merchandise in accordance with store policies.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Resolved customer issues promptly in a professional manner.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Developed positive customer relationships through friendly greeting and excellent service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
HS Diploma -
Benjamin O. Davis Jr. Sr. High School
Houston, TX06.2019
Skills
- Managerial Experience
- Ability to Read Business Acumen
- Manage a Team & Facilities Simultaneously
- Conduct Interviews & Training
- Industrious
- Diligent
- Passionate
- Ongoing learning
- Handle criticism
- Quickly grasps information
- Integrity
- Team management
- Inventory control
- Operations management
- Inventory controls
- Interpersonal skills
- Policy administration
- Critical thinking
- Quality assurance
- Cost management
- Sales analysis
- Customer service
- Cash handling
- Safety compliance
- Problem solving
- Performance evaluation
- Conflict resolution
- Task delegation
- Verbal and written communication
- Staff training and onboarding
- Workplace safety
- Training and mentoring
Awards
- Employee of the month at Whataburger
- Two internal promotions at Chipotle
- Multiple internal promotions at Shake Shack
- Accepted into the 'Step Up' Program for management at Shake Shack
Languages
- Spanish
- English
Timeline
Shift Manager
Shake Shack Rice Village
05.2020 - Current
Service Manager
Chipotle Mexican Grill
10.2019 - 05.2020
Team Member
Whataburger
01.2019 - 05.2019
HS Diploma -
Benjamin O. Davis Jr. Sr. High School