Priscilla Toala
Bronx,NY
Summary
Accomplished Case Manager with a 90% client satisfaction rate. Skilled in individualized counseling and problem-solving, adept at linking clients with essential resources and navigating complex systems. Demonstrates exceptional patient support and crisis intervention skills, ensuring effective advocacy for independent living.
Overview
11
11
years of professional experience
Work History
Case Manager
Lutheran Social Services of New York
New York, NY
02.2024 - Current
- Managed a diverse caseload , achieving a 90% client satisfaction rate through personalized support, including assessments, service plan development, and advocacy for independent living
- Successfully linked clients with essential resources, such as mental health services, medical care, and housing assistance, navigating complex systems to ensure client needs were met effectively
- Implement effective crisis intervention techniques, collaborating with emergency responders to ensure client safety in high stress situations
- Maintain meticulous client records, ensuring compliance with program guidelines and funding requirements for audit-ready documentation
- Develop tailored service plans, integrating creative solutions to address unique client needs and promote independent living
Case Manager
Bronx Works
New York, NY
05.2023 - 02.2024
- Provide comprehensive homeless prevention case management services to households in the South Bronx, ensuring they maintain stable housing and avoid shelter reentry
- Conduct thorough home visits and assessments, including budget development, financial assistance evaluation, and habitability inspections, to proactively address housing instability
- Demonstrated knowledge of the Housing Court process, NYC housing subsidies, and funder documentation requirements, ensuring clients received the necessary support and assistance
Receptionist
Bernstein Leibhard LLP
New York, NY
08.2018 - 05.2023
- Welcome visitors and employees by greeting them courteously and professionally, and directing them to the appropriate person or department
- Maintain high customer service by demonstrating a friendly and cooperative attitude toward all visitors and employees
- Perform administrative functions, including answering phones, scheduling conference rooms, typing correspondence, filing, copying, data entry, word processing, faxing, and sorting mail
- Receive mail, documents, packages, and courier deliveries, and distribute them to the appropriate parties
Receptionist
Senior Bridge/Humana
New York, NY
04.2014 - 02.2017
- Skillfully manage a multiline phone system by efficiently directing calls to the appropriate personnel and providing callers with accurate information about the organization
- Welcome on-site visitors with a friendly and professional demeanor, accurately determine the nature of their business, and announce visitors to the appropriate personnel
- Facilitate efficient handling of courier deliveries by collecting, storing, and distributing them to the appropriate parties
- Conduct pre-screening of job applicants by reviewing applications and routing them to the appropriate department, and creating badges for caregivers and employees to ensure a safe and secure workspace
Receptionist
Park Place Medical Imaging, PC
New York, NY
07.2013 - 04.2014
- Prepared patients for diagnostic procedures by screening and assessing their medical histories, prioritizing treatment, and managing patient flow to ensure optimal care
- Efficiently managed appointment times and scheduled patients for various diagnostic tests, while verifying their insurance eligibility and pre-authorization status with insurance agencies
- Maintained accurate documentation, completed paperwork and system entries precisely, and ensured timely delivery of medical reports and images to medical professionals
- Demonstrated excellent communication skills by interacting with patients, providers, and insurance agencies to resolve patient billing and payment issues
- Evaluated insurance coverage, deductibles, possible insurance carrier payments, and remaining balances not covered under their policies
Education
PUBLIC SERVICE MINOR - HUMAN SERVICES
Monroe College
Bronx, NY04.2021
Skills
- Patient support
- Utilization review
- Individualized counseling
- Eligibility assessment
- Problem-solving
- Progress evaluations understanding
Timeline
Case Manager
Lutheran Social Services of New York
02.2024 - Current
Case Manager
Bronx Works
05.2023 - 02.2024
Receptionist
Bernstein Leibhard LLP
08.2018 - 05.2023
Receptionist
Senior Bridge/Humana
04.2014 - 02.2017
Receptionist
Park Place Medical Imaging, PC
07.2013 - 04.2014
PUBLIC SERVICE MINOR - HUMAN SERVICES
Monroe College
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