Hi, I’m
Priscilla Vasquez
San Diego,CA
Summary
Proven Administrative Assistant with a track record of enhancing office operations and customer satisfaction at Small Business Development Center. Skilled in Microsoft Excel and adept at problem-solving, I significantly improved document organization and efficiency. Recognized for exceptional team collaboration and resourcefulness, I excel in fast-paced environments, consistently exceeding management and customer expectations.
Overview
9
years of professional experience
1
Certification
Work History
Small Business Development CenterNational City
Administrative Assistant
02.2022 - Current
Job overview
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Compiled data from various sources into organized reports for review by management team.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Responded to customer issues to provide immediate resolution and improve retention.
- Scheduled appointments between clients and customers and internal staff members.
- Directed customer inquiries to appropriate department personnel.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Worked with Excel spreadsheets.
- I worked with Asana and Neoserra.
Southwestern College Continuing Education CenterChula Vista
Interim Office Clerk
09.2022 - 12.2022
Job overview
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Maintained confidentiality of sensitive information and documents.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
Hol'N Jam EnterprisesSan Diego, CA
Travel Concessions Sales
09.2015 - 11.2022
Job overview
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Southwestern CollegeChula Vista, CA
Associate of Arts from Political Science for Transfer
05-2025
Southwestern CollegeChula Vista, CA
Associate of Science from Administration of Justice For Transfer
05-2025
Southwestern CollegeChula Vista, CA
Associate of Arts from LA: Social And Behavioral Sciences-CALGETC-AA [AA]
05-2025
Innovation High SchoolSan Diego, CA
High School Diploma
05-2021
Skills
- Research
- Reception oversight
- Scheduling
- Filing
- Microsoft outlook
- Microsoft
- Business administration
- Documentation and reporting
- Customer relations
- Accounting skills
- Problem-solving
- Administrative operations
- Complex Problem-solving
- Team collaboration
- Resourceful
- Customer service
- Phone call answering
- Multitasking and prioritization
- Computer proficiency
- Office administration
- Typing 60 wpm
- Training and coaching
- Microsoft Word
- Strong interpersonal skills
- Microsoft powerpoint, excel, and Word
- Asana project tracking
- Asana
- Dependable and responsible
Certification
- Law School Certificate
- Certificate of Achievement
Accomplishments
- Deans List
- Internship at Family Law
Timeline
Interim Office Clerk
Southwestern College Continuing Education Center
09.2022 - 12.2022
Administrative Assistant
Small Business Development Center
02.2022 - Current
Travel Concessions Sales
Hol'N Jam Enterprises
09.2015 - 11.2022
Southwestern College
Associate of Arts from Political Science for Transfer
Southwestern College
Associate of Science from Administration of Justice For Transfer
Southwestern College
Associate of Arts from LA: Social And Behavioral Sciences-CALGETC-AA [AA]
Innovation High School
High School Diploma
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