Priscilla Velez
Oldsmar
Summary
Proven multitasker and customer service expert, I excelled at Mother's Restaurant by enhancing dining experiences and streamlining operations. My detail-oriented approach and effective communication skills led to improved customer satisfaction and operational efficiency. Skilled in greeting guests and managing high-volume dining, I consistently met and exceeded performance goals.
Overview
8
8
years of professional experience
Work History
Hostess/Busser
Mother's Restaurant
03.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Completed daily side work and opening and closing duties without fail
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Backed up servers by checking on tables and retrieving items for guests.
- Bussing, resting tables and cleaning up spills.
- Processed payments for orders and provided customers with change.
Delivery Driver
DoorDash
04.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Order Processor
Loose Neck Land Inc
10.2022 - 06.2023
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Processed customer orders in line with established policies and procedures.
Personal Shopper
Walmart
10.2021 - 10.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Personal Shopper
Walmart
06.2017 - 03.2019
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Certified Teacher Assistant
United States Catholic Cnfrnc
06.2017 - 03.2019
- Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
- Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
Education
High School Diploma -
Palm Harbor University High School
Palm Harbor, FL05-2017
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Greeting guests
- Seating arrangements
- High volume dining
Timeline
Hostess/Busser
Mother's Restaurant
03.2024 - Current
Order Processor
Loose Neck Land Inc
10.2022 - 06.2023
Delivery Driver
DoorDash
04.2022 - Current
Personal Shopper
Walmart
10.2021 - 10.2022
Personal Shopper
Walmart
06.2017 - 03.2019
Certified Teacher Assistant
United States Catholic Cnfrnc
06.2017 - 03.2019
High School Diploma -
Palm Harbor University High School
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