PRISCILLA WERSCHIN
SPRINGFIELD,Tennessee
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
8
8
years of professional experience
Work History
EBO Team Lead
State Collection Service
05.2021 - Current
- Promoted a positive work environment by fostering teamwork, and open communication.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Resolved customer inquiries efficiently, ensuring high level of satisfaction, and escalated account issues to the appropriate department.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
State Collection Service
05.2021 - Current
- Enhanced patient satisfaction by efficiently addressing and resolving billing-related inquiries.
- Trained new team members on customer service protocols and system navigation.
- Managed high-volume calls while maintaining professionalism and empathy under pressure.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Assistant Loan Manager
Service Loan & Tax
01.2018 - 07.2020
- Assisted in processing loan applications, ensuring compliance with regulations and company policies.
- Coordinated communication between clients and underwriting teams to facilitate timely loan approvals.
- Reviewed financial documents for accuracy, identifying discrepancies and recommending solutions.
- Developed training materials for new hires, enhancing onboarding experience and operational efficiency.
- Created customized repayment plans for qualified borrowers experiencing financial hardship, reducing default rates.
Education
High School Diploma -
Murray County High School
Chatsworth, GA06-2004
Skills
- Attention to detail
- Customer support
- Follow-up skills
- Meeting deadlines
- System documentation
- Calm under pressure
- Issue and complaint resolution
- Problem resolution
Accomplishments
- Completed Future Leaders
- Currently working on CRCR Certification
Timeline
EBO Team Lead
State Collection Service
05.2021 - Current
Customer Service Representative
State Collection Service
05.2021 - Current
Assistant Loan Manager
Service Loan & Tax
01.2018 - 07.2020
High School Diploma -
Murray County High School