Priscilla Diez

Managing virtual events, webinars, workshops, and meetings. Run-of-show and technical execution. Ensuring high production quality, smooth delivery, and audience engagement. Supporting content flow, messaging alignment, and post-event follow-through. Acting as the bridge between strategy, content, and execution in a virtual environment.

Connect and interact with learners and instructors in a digital space. Deliver courses in accordance with the course design and requirements, and client/partner policies and procedures. Engage and support learners to ensure quality student learning experiences by live interaction, incorporating tools and software features to engage learners in corporate training, professional development, remote learning, and technical training.

VILT producer for corporate training and professional development. Manage the technical aspects, interactive elements, and overall flow of the session and coordinates online events, classes, and virtual meetings to ensure a smooth and professional experience by utilizing Zoom, Google Meet, Microsoft Teams, Webex, and Adobe Connect.

Working closely with the instructor to understand the training objectives and ensure the session aligns with their needs. Ensures that the corporate training is interactive and engaging while making it easier for employees to learn from anywhere by addressing any technical issues that may arise from participants or the facilitator.

Edited short films, music videos, documentaries, and social media content for diverse clients and platforms. Selected and assembled footage to optimize pacing, continuity, and narrative flow. Performed precise trimming, sequencing, and refinement to enhance visual storytelling and audience engagement. Delivered high-quality edits under tight deadlines, working independently or with creative teams. Made rapid creative and technical editing decisions to meet project goals and maintain consistent quality.

Served as Producer and Consultant for Sofar Sounds Costa Rica, contributing to the local chapter of a global platform dedicated to showcasing emerging artists through curated live events. Led the full lifecycle of intimate music experiences, from concept to global distribution. Managing pre-production, on-site production logistics, and post-production as First Editor, delivering broadcast-quality content. Delivering final content to Sofar Sounds’ global platform and audience, collaborating with international teams to meet brand and quality standards, and co-managing social media strategy and content to promote events and artists.

Provided multilingual translation and interpretation services to support client communications. Delivered customer support via phone, chat, and email, ensuring timely and accurate responses. Educated clients and internal staff on organizational mission, services, and goals to support business success. Managed client follow-ups, relationship building, and sales support activities. Assisted in media management, including content coordination and communication materials. Maintain high standards of professionalism, client satisfaction, and service quality.

B2B sales and customer service for the tech industry, Cisco-certified assistance, and IT. Managed high-value (VIP) B2B customer accounts within the technology sector, serving as a primary point of contact. Oversaw inbound sales and customer service operations for multiple technology brands.Provided Cisco-certified technical guidance and IT support to business clients. Coordinated customer communications across phone and email to ensure consistent service delivery. Monitored customer needs, follow-ups, and issue resolution to maintain high satisfaction and retention.

Led and supported frontline customer service staff within the Authorizations Area, ensuring consistent service standards. Coordinated daily team activities, workload distribution, and task prioritization. Mentored team members on customer service best practices, communication, and dispute resolution. Managed customer accounts and oversaw the resolution of complex customer issues and authorizations. Acted as an escalation point for customer disputes, applying strong negotiation and problem-solving skills. Fostered strong customer relationships by aligning banking products and services with client needs.