Priscilla Emma Pimentel
El Paso,TX
Summary
Proven Office Manager with a track record of enhancing workflow optimization and relationship building at EPMed, PA. Excelled in staff management and customer service, significantly improving patient care and satisfaction. Skilled in navigating high-stress situations, demonstrating exceptional organizational and decision-making abilities.
Overview
17
17
years of professional experience
Work History
Office Manager
EPMed, PA
El Paso, TX
05.2015 - Current
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Promoted patient-centered approach, regularly reviewing and adjusting practices to meet patient needs and expectations.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Customer Service Representative
FedEx
El Paso, TX
01.2008 - 08.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Applied Science - Medical Insurance Billing
Southwest University At El Paso
El Paso, TX05.2015
High School Diploma -
Horizon High School
El Paso, TX08.2007
Skills
- Customer Service
- Office Management
- Organizational Skills
- Relationship Building
- Staff Management
- Supply Management
- Workflow Optimization
- Decision-Making
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Office Manager
EPMed, PA
05.2015 - Current
Customer Service Representative
FedEx
01.2008 - 08.2012
Associate of Applied Science - Medical Insurance Billing
Southwest University At El Paso
High School Diploma -
Horizon High School