Priscilla Duffin
Schererville,Il
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Correctional Officer
Lake County
01.2013 - Current
- Ranked up to Sergeant in 2018
- Disciplinary and Grievance supervisor,
- Active member of hiring board (oral interviews)
- Working knowledge of policy and procedures, safety and security, and inmates legal rights
- Communicate with staff, administration, and general public (recruitment officers)
- Enforces rules and regulations governing facility security, inmate conduct, and accountability.
- Supervise 60 employees and performance of tasks and managed 896 offenders.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Responded to emergency situations and provided first aid following facility guidelines.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Participated in development of correctional policies and procedures.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Acted as a departmental resource on appeals matters.
- Responded to attorney inquiries and litigation notices.
- Developed appeals functions, policies and procedures and documentation.
- Generated, posted and attached information to Disciplinary, Grievance and Litigation files.
- Maintained confidentiality of , inmate Grievances, Disciplinary and Litigation Records.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Worked well in a team setting, providing support and guidance.
Hotline Advocate/Shift Leader
Crisis Center
01.2006 - 01.2013
- Worked collaboratively with other Domestic Violence Advocate professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses for risk facts of Domestic Violence .
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Encouraged clients to discuss experiences in group and individual settings.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Elder Abuse Investigator/Case Management Specialist
Metropolitan Family Service, Midway Center
03.2007 - 04.2008
- Hearing Monitor: SOCIAL SECURITY ADMINISTRATION, OFFICE OF DISABILITY ADJUDICATION AND REVIEW
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Provided safety planning, crisis intervention and case management to clients.
Education
Master of Science - Public Administration
Colorado Technical University ( Online )
Colorado Springs, CO02.2014
Bachelor of Science - Criminal Justice
Westwood College
Calumet City, IL05.2007
Skills
- Business Strategies
- Training and Development
- Business Analysis
- Customer Relationship Building
- Complaints Management
- Supervisory Skills
- Incident Response
- Problem Solving
- Risk Management
- Interpersonal Communication
- Recruiting
- Social Perceptiveness
- Law and Government
- Customer & Personal Service
- Judgement & Decision Making
- Administrative Procedures & Terminology
- Crisis Intervention Training
- Behavioral Observations
- File and Record Maintenance
- Emergency Protocol
- Ethical Standards of Conduct
- Suicide Prevention Training
- Behavioral Disorders Familiarity
- Conflict Resolution Skills
- First Aid and CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Correctional Officer
Lake County
01.2013 - Current
Elder Abuse Investigator/Case Management Specialist
Metropolitan Family Service, Midway Center
03.2007 - 04.2008
Hotline Advocate/Shift Leader
Crisis Center
01.2006 - 01.2013
Master of Science - Public Administration
Colorado Technical University ( Online )
Bachelor of Science - Criminal Justice
Westwood College
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