Prisha Fox
Summary
Dedicated Behavior Technician with experience at Bierman Autism Center, skilled in implementing ABA techniques and crisis intervention. Proven ability to enhance client progress through individualized plans and active listening. Recognized for fostering strong relationships with clients and families, ensuring confidentiality, and effectively managing high-stress situations in customer service roles.
Overview
9
9
years of professional experience
Work History
Behavior Technician
Bierman Autism Center
Cary, NC
02.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Supported patient confidentiality in accordance with HIPAA regulations.
Customer Service Representative
Aldi
Oxon Hill, MD
01.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Admissions Representative
George Washington University Hospital
Washington, DC
05.2020 - 12.2022
- Escorting and providing directions to patients and guests to and from the hospital in a welcoming, friendly, efficient and courteous manner.
- Administering temperature checks and health related questionnaires to all employees and visitors to ensure a healthy environment
- Utilizes proper safe patient handling techniques
Respond to guest inquiries and concerns promptly with courtesy Maintain strict confidentiality related to work information (HIPPA) - Knowledge of the facility procedures and guest-related information including facility general information, general event information, airport information and emergency codes.
- Receiving and inputting patient correct demographic and insurance plan.
Cashier/Sorter
Goodwill Community Foundation
Raleigh, NC
06.2016 - 05.2019
Education
Southern Lee High School
Sanford, NCSkills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- ABA techniques
- HIPAA requirements
- Critical thinking
Timeline
Behavior Technician
Bierman Autism Center
02.2024 - Current
Customer Service Representative
Aldi
01.2022 - 02.2024
Admissions Representative
George Washington University Hospital
05.2020 - 12.2022
Cashier/Sorter
Goodwill Community Foundation
06.2016 - 05.2019
Southern Lee High School