Priya Kumar
Woodstock,MD
Summary
Dynamic banking professional with a proven track record at Chase Bank, excelling in cash management and client relations. Skilled in financial planning and team collaboration, I effectively resolved customer issues, enhancing service delivery and fostering loyalty. Committed to training and empowering team members to achieve operational excellence.
Overview
6
6
years of professional experience
Work History
Associate Banker
Chase Bank
Woodstock, MD
09.2024 - Current
- Managing cash responsibilities independently as custodian such as cash vault , ATM, cash box, preparing shipment in/out etc.
- Helping clients with deposits/withdrawals, cashier check ,money order, redeeming saving bonds, FX. Check cashing, payments and cash advance.
- Performing branch operations by resolving client issues effectively at teller station or in the lobby.
- Maintaining compliance, audits, loss controls, EIV and other branch activities
- Processing new checking/savings account, CD, wire and credit card applications accurately while ensuring compliance with regulatory requirements.
- Collaborating with team members through morning huddle for the day's objective for daily operations and improve service delivery.
- Resolved customer issues promptly, fostering positive relationships and repeat business opportunities.
- Educating & helping team members for smooth running of branch activities.
- Helping clients to achieve their financial goals with the team of experts by introducing and scheduling appointments. Educate clients to use technology such mobile app and online banking etc.
Sales Associate
Old Navy
Ellicott City, MD
03.2023 - 05.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Maintained product displays and inventory organization, promoting visual appeal and accessibility.
- Opening credit cards, Inventory and app training.
Service Associate/Advisor
Kohls
Ellicott City, MD
10.2019 - 02.2023
- Trained new associates for register task, compliance, corporate culture, corporate social responsibility.
- Open credit cards ,replenishment, backstock and merchandising.
- Performed audits and closing.
- Worked as saving consultant.
- Provided customer service, app training.
Education
MBA - Marketing Management/Human Resource
IMT Ghaziabad
Delhi, NCR01-2007
Master of Arts - History
Patna University
Patna06-1999
Bachelor of Arts - History
Patna University
Patna01-1997
Skills
- Financial planning
- Sales proficiency
- Operations
- Cash Management
- Training
- Team Work
Accomplishments
Highest number of credit cards and meeting sales goal.
Languages
Hindi
Professional Working
Timeline
Associate Banker
Chase Bank
09.2024 - Current
Sales Associate
Old Navy
03.2023 - 05.2023
Service Associate/Advisor
Kohls
10.2019 - 02.2023
MBA - Marketing Management/Human Resource
IMT Ghaziabad
Master of Arts - History
Patna University
Bachelor of Arts - History
Patna University
Associate of the Month @ Kohls
Highest number of credit cards and meet the sales goal.