Priya Santra
Sephora USA Inc
Providence,RI
8
years of professional experience
Knowledgeable professional with 5 years of experience providing excellent customer service and accurately processing financial transactions. Adept at managing multiple tasks and quickly resolving customer inquiries.
Experienced with customer engagement and sales techniques, driving positive outcomes.Looking to leverage a sales and customer service mindset to promote cross-selling and customer engagement to meet Amica Mutual Insurance's goals and increase customer satisfaction.
Work History
Retail Sales Advisor
1 Year 9 Months- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Demonstrated product features, answered questions and offered solutions.
- Developed strong customer relationships, resulting in repeat business and brand loyalty.
- Built diverse and consistent sales portfolio.
- Highest contributor of the store consistently for last 2 years by increasing store's overall revenue. Employee of the year 2024 and 2025.
- Achieved and exceeded company-defined sales quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Collaborated with team members to achieve sales targets through effective communication and support.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new staff on store policies, procedures, and customer service excellence standards.
- Responded to in-person and telephone requests for information about company offerings and product information in one of the highest traffic store in the region.
- Accurately processed POS transactions, returning currency, payment cards, and receipts to customers.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Managed Cash drawer with accuracy and honesty.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- completed 30+ transactions per hour, while handling $10,000+ personal sales contributions and $100,000 store level sales on average per day.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to event marketing, sales and brand promotion.
Customer Service Supervisor
2 Years 11 Months- Played a vital role in customer service of Rural Development Sector, Govt. of West Bengal, India.
- Supervised daily operations of customer service team, ensuring high-quality support and issue resolution.
- Implemented process improvements that increased efficiency in handling customer inquiries and complaints.
- Facilitated communication between departments to resolve complex customer issues effectively and promptly.
- Monitored team performance metrics, providing feedback and coaching to improve service levels consistently.
- Led regular team meetings to discuss updates, share best practices, and foster a collaborative environment.
- Analyzed customer feedback trends to identify areas for service enhancement and implement changes accordingly.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Mentored junior representatives, leading to increased productivity and improved skill sets within the team.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
- Educated clients on financial products, services, and risk management techniques.
- Maintained up-to-date records of customer interactions, ensuring data accuracy for reporting and analysis purposes.
Education
Master of Arts - English Language And Literature
Bachelor of Arts - English Language And Literature
Skills
Customer relationship management
Team collaboration
Cross-selling and upselling
Sales proficiency
Time management proficiency
Customer service and engagement
Phone etiquette
Bilingual with clear communication
Cash handling expertise
Financial product sales
Financial transactions processing
Revenue growth
Cash drawer management
Payment processing
POS system operation
Upselling strategies
Store maintenance
Building rapport
Brand awareness
Teamwork and collaboration
Accomplishments
Employee of the year 2024, 2025
Timeline
Retail Sales Advisor
Sephora USA Inc
11.2024 - CurrentRead More
Customer Service Supervisor
Govt of West Bengal
06.2018 - 05.2021Read More
University of Calcutta
Bachelor of Arts from English Language And Literature
Read More
Rabindra Bharati University
Master of Arts from English Language And Literature
Read More