Priyanka Chatterjee
Tampa,FL
Summary
A highly committed professional with 14 years of corporate experience. Competent in handling processes individually. Managed team of more than 30 people. Devoted last six years to improve the quality and control aspect of the organization. Highly focused on process improvement.
Overview
15
15
years of professional experience
Work History
Ast Manager – Deposit and Disbursement
Acclaris Business Solution Pvt Ltd
01.2015
- Responsible for managing the financial transaction process which includes checking of proper posting in financial institution and reconciliation of fund
- Also responsible for the control aspect of the process and interacting with management regarding risk and control failure.
Team Lead to Ast Manager – Quality
Acclaris Business Solution Pvt Ltd
12.2009 - 07.2015
- Responsible for Quality check of all the processes in the organization
- Worked closely with E&Y to develop the control points for all critical processes
- Presenting Quarterly report to management after testing the controls and the associated risk
- Work with different process owner to enhance the process and reduce manpower or cycle time of the process.
Team Lead& Executive
01.2005 - 01.2009
- Responsible Working in a Healthcare reimbursement vertical for last 5 years Had a clear knowledge of domain and their implication on the KPO industry
- Handle five transition and quite capable to adopt with the new task
- Coordinating with onshore co-coordinator and client
- Have had an exposure for different domain knowledge bank
- Responsible for delivery and managing team across 3 centers
Floor Supervisor
Netwatch Online Pvt Ltd
01.2001 - 01.2005
- Started as an executive but left the organization as floor supervisor
- Managed different team on the floor
- Handled and resolved their issues
- Coordinated with Software team for system development
- Handled the responsibility of process Improvement by reducing the cycle time / FTE reduction
- Coordinated with onshore client process delivery and related issues.
Education
Bachelor of Accountancy -
University of Calcutta (Kolkata)
01.2001
Skills
- Quality Assurance
- Team Management
- Efficiency improvement
- Communication & Notification
- Problem-Solving
- Strategic growth planning
- Operations Management
Accomplishments
- Won best Employee award in 2007.
- Won award of excellence three times.
- Participated on Six Sigma Green Belt Certification with BMGI for Quality Improvement
- Leadership and active communication program with Dale Carnegie
Personal Information
- Father's Name: Late Sajal Dasgupta
- Mother's Name: Mrs. Mira Dasgupta
- Date of Birth: 01/04/80
- Gender: Female
References
- Sauvik Chatterjee : Associate Director in Product Development (WTW)
Timeline
Ast Manager – Deposit and Disbursement
Acclaris Business Solution Pvt Ltd
01.2015
Team Lead to Ast Manager – Quality
Acclaris Business Solution Pvt Ltd
12.2009 - 07.2015
Team Lead& Executive
01.2005 - 01.2009
Floor Supervisor
Netwatch Online Pvt Ltd
01.2001 - 01.2005
Bachelor of Accountancy -
University of Calcutta (Kolkata)
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