Priyanka Mitra

Dynamic Solution Architect with over 12 years of experience in delivering complex solutions, achieving a 20% efficiency increase through successful Salesforce CPQ and Conga CPQ implementations at Deloitte Consulting US India and Forsys INC USA. Expertise in integrating systems while aligning stakeholders, demonstrating a balance of technical acumen and strategic insight. Proven leadership in guiding cross-functional teams to optimize and implement Salesforce applications, translating business requirements into effective technical designs. Strong problem-solving abilities and communication skills have consistently driven successful project completions, enhancing customer satisfaction and maximizing the value of Salesforce solutions.

• Conducted training sessions on Salesforce and salesforce CPQ, Billing.
• Conducted multiple POV session with Clients for proposals.
• Led 10+ proposals and provided estimations with delivery plan.
• Worked with leadership on defining price plan for proposals.
• Defined Salesforce CPQ and Billing training plan for campus hire.
• Published white paper on Field service lighting and Salesforce Avalara tax integration.

• Salesforce.com
• Salesforce CPQ
• Salesforce Billing and Revenue Recognition
• Avalara Tax integration
• B2B commerce - headless experience
• Financial Force
• Salesforce Partner Communities
• Salesforce Service Cloud & Field Service Lightning
• DocuSign - Digital signatory tool
• DocuSign CLM
• Adobe eSign - Digital signatory tool
• Copado/Jenkins/GitHub
• Visual Studio
• Workbench - Cloud Meta Data/Data loader

• Salesforce Platform Developer - 1
• Salesforce Sharing and Security
• Salesforce App builder

• Feather in cap - Wipro
• Employee of the year- Capgemini
• Applause And Outstanding award - Deloitte

• Worked on setting up multiple Point of Views (POV) and Proof of Concept (POC) for Customer engagement to understand Salesforce CPQ capability and have driven future state design and architecture discussion.
• Advanced knowledge on salesforce CRM with hands-on experience in configurations and customization with regards to objects, workflows, process builders, flow, security management, sharing settings, apex triggers, classes and visual force. Aware of salesforce governor limits and best practices on how to manage and develop custom solution.
• Advanced knowledge of Salesforce CPQ and Salesforce billing tool capability and hands-on experience in Product and Pricing Setup with detailed understanding on object structures, setting up categories, constraint rules, search filters, cycle of pricing, maintenance jobs, all custom settings setup, setting up pricing with rulesets, matrices etc.
• Worked on Order Management, Contract Management, Auto/Manual Renewals and Amendments on Salesforce CPQ.
• Expert in sales/Service Cloud which includes Lead conversion, Opportunity management, CPQ, Community Einstein Analytics, Live Agent, Chatbot, Field Service Lightning.
• Facilitated integration with various tools and salesforce connectors, for sales and billing modules.
• Developed and implemented standards and processes for project management, quality management, and risk management.
• Proficient is Security management in terms of Data and Metadata.
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives.
• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
• Additionally, Hands-on experience in executing projects in AGILE SCRUM and WATERFALL methodologies. Experience in leading and managing teams in offshore as Team Lead.

• 13 years of experience in the fields of solution development, technology consulting for Manufacturing, Hi-Tech, Telecommunications, Financials & other Industries.
• 8+ years of hands-on experience in CRM, Analytics Products like Salesforce, Salesforce CPQ, Salesforce Billing and Communities.
• Expert in Salesforce Lightening capabilities.
• Identified, researched, proposed, generated, and documented various innovative business solutions to a wide range of complex business pain-points/issues.
• Expert in Translating Business Users Requirements into PRDs, Functional Specification Design.
• Proficient in leading discovery and design sessions with clients, as well as leads creation of multiple design, functional and technical documentation.
• Define, implement, and maintain development, configuration, and deployment standards and processes.
• Provide technical leadership and expertise in the CRM space across the organization.
• Proven expertise in executing projects in AGILE/SCRUM and WATERFALL methodologies.
• Established a high-performing Salesforce/CRM team and effectively manage systems-related projects and initiatives on time and within budget.
• Evaluate internal processes and design solutions to improve operational efficiencies.
• Strong attention to detail and excellent problem solving, verbal/written communication, and data presentation skills.