PRIYANKA ROSHAN NANKANI
Summary
Dynamic banking professional with extensive experience at State Bank of India, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and client satisfaction through strategic problem-solving and effective decision-making. Skilled in money handling and staff supervision, consistently driving improvements in service delivery and performance outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
State Bank of India, SBI
04.2022 - 04.2025
- Managed daily operations to ensure compliance with banking regulations and policies.
- Trained and mentored new team members on customer service best practices and operational procedures.
- Analyzed financial reports to identify trends, enhancing decision-making processes for management.
- Implemented process improvements that streamlined workflows and reduced transaction times.
- Coordinated with various departments to resolve customer inquiries and improve overall satisfaction levels.
- Assisted in the preparation of branch performance reports for strategic planning sessions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Senior Associate
State Bank of India, SBI
06.2021 - 04.2022
- Led customer service initiatives to enhance client satisfaction and streamline banking processes.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Increased customer service success rates by quickly resolving issues.
Associate
State Bank of India, SBI
07.2017 - 05.2021
- Managed customer inquiries, providing timely and accurate information to enhance client satisfaction.
- Developed and implemented operational procedures to streamline transaction processing across branches.
- Trained new associates on banking protocols, ensuring compliance with regulatory standards and best practices.
- Collaborated with cross-functional teams to optimize service delivery and improve overall efficiency.
Junior Associate
State Bank of India, SBI
05.2013 - 06.2017
- Assisted in processing customer transactions, ensuring accuracy and compliance with banking regulations.
- Collaborated with team members to streamline account management processes, enhancing customer service efficiency.
- Conducted regular audits of financial documents to maintain integrity and prevent discrepancies.
- Supported senior associates in developing strategic marketing initiatives for banking products and services.
Education
Master of Commerce - Accounting And Finance
Jiwaji University
Gwalior, Mp03-2013
Bachelor of Commerce - Accounting And Finance
Jiwaji University
Gwalior Mp06-2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff supervision
- Workload management
- Retail operations
- Customer relationship management (CRM)
- Retail operations management
- Business development
- Multitasking and organization
Certification
JAIIB
CAIIB PART II
AML & Know Your Customer (IIBF)
CUSTOMER SERVICE & BANKING CODES & STANDARD (IIBF)
DIGITAL BANKING (IIBF)
Timeline
Assistant Manager
State Bank of India, SBI
04.2022 - 04.2025
Senior Associate
State Bank of India, SBI
06.2021 - 04.2022
Associate
State Bank of India, SBI
07.2017 - 05.2021
Junior Associate
State Bank of India, SBI
05.2013 - 06.2017
Master of Commerce - Accounting And Finance
Jiwaji University
Bachelor of Commerce - Accounting And Finance
Jiwaji University