PRIYANKI PATEL MARWADI
Colonia
Summary
Accomplished Team Leader with extensive experience in high-volume healthcare environments, specializing in administration and patient care. Proficient in medical terminology and healthcare regulations, complemented by strong process management and customer service skills. Over four years of success as a medical billing and coding specialist, focusing on analyzing and validating patient information to ensure accurate revenue generation. Demonstrated leadership capabilities drive team performance and optimize operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead/Supervisor/Patient Services Representative
NJ Imaging Network
10.2023 - Current
- Responsible for coordination of patient care activities and workflow within a clinical area, and provides work direction to staff. Promotes the practice within the team and motivates the staff.
- Recognizes and provides coaching, counseling, and discipline as appropriate.
- Organizes, distributes and maintains a monthly team member schedule.
- Assists with human resource responsibilities, which may include: interviewing and selection of new employees, orientation, team member training needs, resolution of employee concerns.
- Ensures smooth, efficient operations and activity in the office. Keeps patients, technologists and manager informed with regard to patient flow.
- Responding to customer and patient questions.
- Review schedules ensuring every effort is made to utilize all open time slots.
- Ensuring all comparison films and “callback” are completed.
- Communicating effectively and appropriately with referring physicians.
- Assist in difficult patient situations and involve manager if needed.
- Communicating effectively with office manager.
- Determines appropriate clinical equipment needs, following through on approvals, purchase and repairs.
- Works with management on developing new and upgrading existing programs and services.
Patient Service Representative
NJ Imaging Network
12.2020 - 10.2023
- Performed and managed office functions at a fast-paced medical facility.
- Managed patients record, obtained and updated patients' personal and health information. Checked patients in for appointments, created and maintained electronic health records and verified insurance.
- Coordinated day to day activities. Managed office calendar and scheduled/confirmed appointments, tests, treatments, and other procedures.
- Communicated patients' concerns to doctors and nurses.
- Maintained professional relationships with doctors, nurses, patients, vendors and health authorities.
ISS Representative/Associate
Amazon Fulfillment Center
04.2018 - 11.2020
- Accountable for keeping track of open aging ISS tickets across the FC and responsible for participating as the onsite escalation contact, where and when necessary.
- Accountable for making sure that all Retail Request tickets receive prompt responses and resolutions to meet the Service Level Agreement (SLA).
- Communicate with ISS Coordinators and direct managers on retail request tickets, ticket status, and a weekly summary of pending tickets and open issues, as well as with corporate retail teams on vendor compliance issues.
- Handles all the hazardous materials within the facility, which includes preparing them for transshipment to their respective destinations according to their HazMat level.
- Met stow productivity with a rate of 250+ units per hour, and quality expectations.
- Problem Solver: Resolved problem ASINs that were rejected from inventory due to an upstream error to ensure all customer orders could be stowed into pods and maintain a consistent inventory flow.
- Coached and trained associates using data in HRRs, Masterminds, Eye Witness Audits, and Guided Coaching opportunities/HUD Audits. Saw a 5% WoW improvement
Co-Manager
Roopsie Boutique
02.2015 - 11.2017
- Developed business strategies to raise our customers’ pool, expand store traffic and optimize profitability
- Prepared report on buying trends, customer needs, profits etc
- Managed store administration and ensure compliance with policies and procedures
Education
Bachelor - Fashion Designing
National Institute of Fashion Designing
06.2005
Diploma - Fine Arts
IPCOWALA SANTRAM COLLEGE OF FINE ARTS
06.2002
Skills
- Microsoft Word
- Leadership
- Workflow management
- Strong communication skills
- Patience and tolerance
- Workflow enhancement
- Strategic planning
- Decision-making
- Team collaboration
- Compliance with Healthcare Regulations
- Excel
- Medical terminology
- Administrative Supervision
- Trilingual in English, Hindi and Gujarati
Certification
MEDICAL BILLING AND CODING SPECIALIST: NOVEMBER 2021 - PRESENT
Timeline
Team Lead/Supervisor/Patient Services Representative
NJ Imaging Network
10.2023 - Current
Patient Service Representative
NJ Imaging Network
12.2020 - 10.2023
ISS Representative/Associate
Amazon Fulfillment Center
04.2018 - 11.2020
Co-Manager
Roopsie Boutique
02.2015 - 11.2017
Diploma - Fine Arts
IPCOWALA SANTRAM COLLEGE OF FINE ARTS
Bachelor - Fashion Designing
National Institute of Fashion Designing
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