Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Joy Durant

Columbus,OH

Summary

Experienced FC Area Manager with a strong background in data-driven decision-making and operational optimization. Proven success in driving efficiency, team performance, and business profitability within fast-paced environments. Adept at strategic planning and implementing process improvements to streamline operations. A dedicated people leader known for building inclusive, high-performing teams and creating a motivating environment where individuals feel empowered to grow. Skilled at identifying and developing high-potential talent, fostering collaboration, and supporting seamless back-end processes that drive mission-critical operations in a data center environment.

Overview

5
years of professional experience

Work History

Amazon

CAP Area Manager II
04.2024 - Current

Job overview

  • Automated standard work checklists, cutting completion time by 87% and freeing up 30–40 minutes daily for higher-impact leadership tasks.
  • Eliminated 100% of paper usage, saving ~60,000 sheets annually and reducing cost and environmental impact.
  • Led an additional team for 6 weeks, sustaining a 290 Week over Week rate while fostering a high-performing, supportive environment.
  • Built Flow expertise to serve as backup OM, demonstrating proactive leadership and a growth mindset.
  • Owned Flow operations during peak, outperforming targets with a 295 Rate (vs. 265) and 301 transshipment (vs. 257).
  • Inspired team performance, with 93% reporting my leadership motivates them to excel.
  • Fostered an inclusive culture, achieving 80% team satisfaction and 85% sense of belonging.

Amazon CMH4

CAP Area Manager
01.2023 - 04.2024

Job overview

  • Designed a recognition program across multiple departments to boost morale and highlight team and individual wins.
  • Introduced standard work to drive consistency and clarify regional performance goals.
  • Increased productivity by 19% week-over-week, leading the team to its highest recorded count rates.
  • Implemented a real-time quality coaching tool via Slack webhook, proactively reducing count errors.
  • Cut feedback by 83% and improved Defects Per Million Opportunities (DPMO) from 2920 to 2500 in one week through quality-focused leadership.
  • Mentored Tier 1 - Tier 3s and external Area Managers, leading to 9 promotions through targeted development.
  • Drove performance through regular coaching and feedback, fostering a high-accountability culture.
  • Led team to 1st place for 4 consecutive weeks during Summer 2023, including Prime Week.

Amazon CMH4

Process Assistant & Back-Up Flow Quarterback
04.2020 - 12.2022

Job overview

  • Built CAP Flow QB skills to collaborate with Central Flow and remove site barriers, restoring peak productivity.
  • Introduced blue bottom 5S locations near VRCs, reducing support hours by streamlining pallet transfers across floors and departments.
  • Implemented a tote flow system, ensuring consistent, efficient movement across departments.

Education

Columbus State Community College
Columbus, OH

Associate of Science from Athletic Training
05.2027

University Overview

Shawnee State University
Portsmouth, OH

Bachelor of Arts from Musical Theater
05-2019

University Overview

Skills

  • Conflict Resolution
  • Data-Driven Decision Making
  • Volunteer Management
  • Process Improvement
  • Employee Engagement
  • Time Management
Availability
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Quote

The only thing we can truly control is where we place our attention and where we place our effort. Choose wisely.
Andrew Huberman

Timeline

CAP Area Manager II
Amazon
04.2024 - Current
CAP Area Manager
Amazon CMH4
01.2023 - 04.2024
Process Assistant & Back-Up Flow Quarterback
Amazon CMH4
04.2020 - 12.2022
Columbus State Community College
Associate of Science from Athletic Training
Shawnee State University
Bachelor of Arts from Musical Theater
Joy Durant