Prominique Morrow
Spring
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Vision Financial Services, Inc.'s
Rockford
04.2020 - 03.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Package Handler
Amazon Prime Products
Rockford
10.2017 - 07.2020
- Maintained a clean work environment by removing debris from the loading dock area.
- Labeled parcels accurately according to company guidelines.
- Stacked boxes onto pallets in an efficient manner.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Managed inventory levels by tracking incoming and outgoing packages.
- Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
- Maintained accurate inventory records of incoming and outgoing shipments.
- Checked all outgoing shipments to ensure accuracy of contents.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Assisted in training new employees on package handling processes.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Inspected packages for damages or defects and recorded any issues found.
Education
GED -
Illinois Community College
Rockford , IL05-2009
Some College (No Degree) - Medical Assistant
Uncharted Territory Solutions
Houston, TXSkills
- Customer service
- Order tracking
- Data entry
- Customer relationship management
- Conflict resolution
- Product knowledge
- Team collaboration
- Problem solving
- Effective communication
- Upselling techniques
- Active listening
- Stress management
- Time management
- Report generation
- Shipping and receiving
- Key holder experience
- Spreadsheets
- Live chat support
- High-energy attitude
- Multi-line phone talent
- Dispute resolution
- Order processing
- Call triaging
- Call center operations
- Sales expertise
- Receiving support
- Technical support
- De-escalation techniques
Timeline
Customer Service Representative
Vision Financial Services, Inc.'s
04.2020 - 03.2025
Package Handler
Amazon Prime Products
10.2017 - 07.2020
GED -
Illinois Community College
Some College (No Degree) - Medical Assistant
Uncharted Territory Solutions