Promise Brooks
Peachtree City,GA
Summary
Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
Work History
Call Center Representative
TSYS
Columbus, GA
02.2019 - 03.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Information Technology Specialist (25B)
US Army
Savannah, GA
07.2014 - 11.2018
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Configured hardware, devices and software to set up work stations for employees.
Education
Spencer High School
Columbus, GA05.2011
Skills
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Operational Efficiency
- Customer Support
Timeline
Call Center Representative
TSYS
02.2019 - 03.2022
Information Technology Specialist (25B)
US Army
07.2014 - 11.2018
Spencer High School
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