Promise Oyiboka
Richardson,TX
Summary
A passionate QA system tester/analyst with 7 years of experience in designing and executing test cases to ensure compliance with software requirements and specifications. Working with multiple technologies, methodologies, and teams across various time zones, I have written and executed numerous test cases and test scenarios. I have hand on experience in various testing techniques for testing in different environments, (pseudo, development, and UAT test environment/production.) Knowledgeable and advocates for automated testing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
QA System Analyst (Manual Software Tester)
Heritage Insurance
Florida
05.2022 - Current
- Perform application management Support to existing Majesso system (AMS, AMO) and making sure that assigned defect/bugs are follow-up till they are resolved
- Triaging and tracking defects through the Jira system and Project management tools such as Monday.com
- Work with my team in making sure that hotfixes/ monthly releases are on track for their planned release dates while keeping track of the new requirements as it relates to future releases
- Developed test cases against business and technical requirements for various business requirement in each sprint
- Analyze technical documentation for inconsistencies, ambiguities, incomplete requirements
- Write easy-to-follow bug reports and verify bug fixes and attached evidences
- Analyzes user stories and took part in daily stand-up meetings to discuss findings/development of current and upcoming sprints
- Engaged with Product and Engineering teams to test new features and improvements to existing software (Majesco System – Policy Center, Claim System, FNOL System.)
- Working Knowledge of different levels of testing: Component Testing, Integration Testing, System Testing, User Acceptance Testing (UAT) of Policy center and claim system
- Performed Post release testing in Production environment (Smoke Testing/UAT)
- Performed Application management Support to existing production software (AMS) and making sure that defects are follow-up till it is resolved
- Investigate, validate and escalate urgent production defects to the appropriate department using Jira system and other communicating means to make sure issue is resolved timely
- Manage multiple priorities and deadlines by eliminating distraction, blockers and effectively communicating with state holders
- Communicate effectively with development and business Analyst teams to locate, investigate, reproduce, and resolve issues
- Performed a QA lead role and manage the triage queue in absence of the Team lead.
Quality Assurance Engineer
Cynergy Tech
Texas
04.2019 - 03.2022
- Participated in various aspects of product testing, including test plan development, execution, and delivery of well-tested systems with short time to release
- Experience in Manual software testing and Knowledge of static and dynamic testing
- Working knowledge of SDLC and STLC, Bug Life Cycle
- Experienced in using different levels of testing: Component Testing, Integration Testing, System Testing, Acceptance Testing
- Knowledge of different types of functional and non-functional techniques of testing: Confirmation/Retesting and Regression Testing, Maintenance Testing and Other Testing Types such as Ad-hoc Testing, End to End Testing, Exploratory Testing, Load Testing and Stress Testing
- Experienced in Verification and Validation testing technique
- Ensured key issues detected are appropriately documented, flagged, communicated, and handed over to the appropriate team to be resolved in a timely manner
- Worked closely with the remote team of developers and testers and participated in daily scrum meetings
- Created test cases and test scenarios in testing different functionalities of a software
- Knowledgeable and use of automation for specific testing scenario
- Participating in all aspects of product testing, including test plan development, execution, and delivery of well-tested solutions with short time to release
- Hands on Experience on Selenium tool with Java language
- Basics of HTML to identify Web Elements using XPath/ XPath Regular Expressions approach
- Performed a tear-down disassembling and assembling of mobile devices to create a workable SOP
- Created production process audit in view of general quality improvement in relation to system flow process.
QA Assurance Specialist
CVE Technology
Texas
07.2016 - 03.2019
- Independently analyzes application defects, review and writes detailed but easy to follow bug reports
- Created a clearly understandable test case scenarios, maintains ownership of test cases and tested results throughout STLC
- Define application issues by conferring with clients and evaluating workflow process and developing solutions by preparing alternative workflow process
- Performed technical training for new system introduction to clients and end-users
- Manage and coordinate with service providers on all I.T
- Related projects
- Coordinate with software providers to research, plan, install, configure, troubleshoot, maintain, and make modifications to software
- Knowledge of the principles, processes, phases, and roles of application development methodologies
- Created several flow processes for different device models and projects (system flow process creation)
- Performed a tear-down disassembling and assembling of devices to create a workable SOP
- Performed production process audit in view of general quality improvement in relation to system flow process
- Knowledge of different levels of testing, component testing, integration testing, system testing, acceptance testing
- Audits processes to ensure adherence as well as identifying areas for improvement
- Continuous learning to become an effective cross-functional member of the development team.
Team-lead Technician/Technical Support
WF Digital
Cape Town
01.2013 - 01.2016
- Supervised colleagues and monitored production using Production tracker
- Ensured that summary of the day’s activities is communicated to my supervisor
- Assisted customers telephonically in troubleshooting technical errors
- Performed quality control on services on installation of Digital Satellite Television
- Updated and Performed integration and system testing on our booking app
- Improved the utilitilization of a combination of technology and human intelligence (interaction software) to improve customer communication
- Handled technical escalations through effective diagnosis and troubleshooting of client queries.
Education
Post Graduate Dip in Education -
University Of Cape Town
01.2014
B.Ed. Educational leadership: Administration and Supervision -
Delta State University
01.2010
Getting Started With Test Automation Using Selenium -
Janbask Training Institute
Skills
- Ability to lead a team, planning, executing of projects to meet daily goals and expectation
- Smooth adaptability and flexibility to a new working domain
- Strong analytical Decision Making Leadership
- Verbal Communication
- Multi-Tasking
- Adaptability
- Critical & Analytical Thinking
- Organization & Planning
- Quick Learner
- Deadline Oriented
- Hands-on experience in testing Web and Mobile applications in Agile cycle
- Good understanding of Software Development Life Cycle and Software Testing Methodology
- Analyze technical documentation for inconsistencies, ambiguities, incomplete requirements
Certification
- Jira Fundamentals Certificate of completion (Atlassian University)
- QA Manual and Automaton Fundamentals (Janbask Training Institute)
Used Tools
- Jira
- Share Point
- Service Now (Snow)
- Monday.com
- Teams
- Selenium
- Java
- HTML XPath
- WebDriver
Timeline
QA System Analyst (Manual Software Tester)
Heritage Insurance
05.2022 - Current
Quality Assurance Engineer
Cynergy Tech
04.2019 - 03.2022
QA Assurance Specialist
CVE Technology
07.2016 - 03.2019
Team-lead Technician/Technical Support
WF Digital
01.2013 - 01.2016
Post Graduate Dip in Education -
University Of Cape Town
B.Ed. Educational leadership: Administration and Supervision -
Delta State University
Getting Started With Test Automation Using Selenium -
Janbask Training Institute
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