Propst Eve
Sunbury,PA
Summary
Adept at multitasking and time management, I enhanced customer satisfaction at Bob Evans Restaurant by skillfully managing high-pressure situations. With a proven track record in team collaboration and problem-solving, my experience spans from sales management at AutoZone to ensuring operational excellence. My expertise includes POS software proficiency and a professional appearance, contributing to significant improvements in guest relations and team efficiency.
Overview
5
5
years of professional experience
Work History
Host
Bob Evans Restaurant
Selinsgrove, PA
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Parts Sales Manager
AutoZone
Williamsport, PA
02.2024 - 08.2024
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
Sandwich Artist
Jersey Mike's Subs
Lewisburg, PA
05.2022 - 09.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Cashier Team Lead
Walmart
Selinsgrove
02.2021 - 05.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Waitress
Amato's Pizza & Family Restaurant
Northumberland, PA
11.2019 - 03.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Associates Degree in Automotive Technology - Automotive Technology
Pennsylvania College of Technology
Williamsport, PA12.2024
Skills
Customer Service
Team Collaboration
Multitasking proficiency
Effective Time Management
Detail Oriented
Professional Appearance
POS Software
Telephone reception
Guest Relations
Problem-solving abilities
Active Listening
Critical Thinking
Timeline
Host
Bob Evans Restaurant
08.2024 - Current
Parts Sales Manager
AutoZone
02.2024 - 08.2024
Sandwich Artist
Jersey Mike's Subs
05.2022 - 09.2023
Cashier Team Lead
Walmart
02.2021 - 05.2022
Waitress
Amato's Pizza & Family Restaurant
11.2019 - 03.2021
Associates Degree in Automotive Technology - Automotive Technology
Pennsylvania College of Technology