Providencia Santiago
NORTH OLMSTED,OH
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
The Good Feet Store
11.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Received inventory and managed customer complaints.
Territory Sales Manager
5W&CO
07.2022 - 09.2022
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Office Assistant
State Farm
03.2022 - 08.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Bay Host
Top Golf
05.2021 - 06.2022
- Retrieved and delivered food and beverage orders.
- Followed procedures to correctly handle cash, credit and gift certificate transactions.
- Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
- Answered guest questions with responses about menu, promotions and specials.
Bartender
Burntwood Tavern
05.2018 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Associate of Arts - Psychology
Cuyahoga Community College
Cleveland, OH05.2018
High School Diploma -
Westlake High School
Westlake, OH06.2010
Skills
- Sales Expertise
- Order Management
- Product and Service Sales
- Employee Scheduling
- Monitoring and sustaining store metrics
Timeline
Customer Service Manager
The Good Feet Store
11.2022 - Current
Territory Sales Manager
5W&CO
07.2022 - 09.2022
Office Assistant
State Farm
03.2022 - 08.2022
Bay Host
Top Golf
05.2021 - 06.2022
Bartender
Burntwood Tavern
05.2018 - 05.2021
Associate of Arts - Psychology
Cuyahoga Community College
High School Diploma -
Westlake High School
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