Prudence O'Connor
Bridgewater,Massachusetts
Summary
Proven leader in fast-paced environments, adept at staff management and customer satisfaction. At Burger King, enhanced team performance through effective communication and problem-solving skills, leading to a noticeable improvement in service quality. Skilled in cash handling and issue resolution, consistently ensuring operational excellence and financial accuracy.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Burger King
06.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
Associate of Science - Mortuary Science
FINE Mortuary College
Norwood, MA08-2025
High School Diploma -
Bridgewater-Raynham Regional High School
Bridgewater, MA06-2023
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Safety awareness
- Problem-solving
- Strong verbal and written communication
- Issue resolution
Certification
Currently completing CANA (Cremation Association of North America) Cremation Certification Program. Estimated completion 2/4/25
Timeline
Shift Supervisor
Burger King
06.2020 - Current
Currently completing CANA (Cremation Association of North America) Cremation Certification Program. Estimated completion 2/4/25
Associate of Science - Mortuary Science
FINE Mortuary College
High School Diploma -
Bridgewater-Raynham Regional High School
Similar Profiles
Bryce GladueBryce Gladue
Assistant Manager at Burger King Londonderry (King MG Kitch inc)Assistant Manager at Burger King Londonderry (King MG Kitch inc)
Md Bipul AliMd Bipul Ali
Assistant Manager at King Food AB (Burger King)Assistant Manager at King Food AB (Burger King)
Charito Collado TavaresCharito Collado Tavares
Shift Lead Manager at Burger KingShift Lead Manager at Burger King