Psalmlora Nesbitt
Augusta,GA
Summary
Experienced in providing administrative support, data entry and maintaining financial records. Proficient in calendar management, scheduling and customer service. Skilled in using Excel, Microsoft Office and QuickBooks. Committed to providing high-quality results that contribute to organizational success.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
South Carolina Department Of Natural Resources
09.2018 - 09.2020
- Maintained accurate record-keeping with diligent data entry and database management of essential company information.
- Updated and created spreadsheets using Microsoft Access and Excel.
- Scanned and digitally organized documents into the shared network directory.
- Scheduled and updated appointments on the Microsoft Outlook calendar for vendors, management, and staff.
- Recorded, prepared, and submitted checks collected from vendors for certifications, permits and testing.
- Collected, recorded and submitted credit card statements, along with monthly, and quarterly reports and analyses from vendors, management, and staff.
- Created, forwarded and tracked, purchase requisitions as well as receiving and inspection documents.
- Prepared and tracked travel support documents and receipts to ensure timely reimbursement for management and staff expenses.
Administrative Specialist II
South Carolina Department Of Natural Resources
03.2016 - 09.2018
- Balanced, prepared and submitted money, checks and credit card transactions collected from customers.
- Explained and applied casual excise tax fees, and fee penalties.
- Updated and maintained the customer's records in the customer relationship database.
- Accurately entered customer information into the database before issuing licenses, permits and tags.
- Carefully corrected, updated, reviewed, and processed applications and paperwork.
- Checked and responded to my work email daily for calendar updates, new agency policies, rules and procedures through Microsoft Outlook.
- Reduced documentation errors through careful proofreading and editing through Microsoft Word.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns in person, by telephone, mail, email and fax.
Administrative Specialiat
South Carolina Department of Insurance
06.2013 - 03.2016
- Greeted and assisted visitors with their insurance licensing questions and concerns.
- Provided detailed explanations of fees, penalties, rules and regulations.
- Responded to public emails and distributed incoming mail related to licensing applications and change requests.
- Processed, issued and made corrections to various insurance licenses.
- Recorded daily work activities in Microsoft Excel.
- Checked my work email daily for calendar updates, new agency policies, rules and procedures using Microsoft Outlook.
- Scanned, faxed and copied documents.
- Operated the switchboard by answering and transferring incoming telephone calls.
- Maintained customer confidentiality while providing great quality customer service.
Administrative Specialist II
South Carolina Department of Motor Vehicles
08.2007 - 09.2012
- During my time in Data Quality, I assisted field office managers, assistant managers, lead users and customer service representatives in resolving customer issues and concerns.
- Created remedy tickets, edited and rebuilt titles.
- Transferred license plates and generated customer numbers for businesses and trust.
- Researched, retrieved and prepared documents for merging businesses and individual vehicle identification numbers.
- Analyzed documents and collaborated with programmers to accurately correct records in the database.
- Scanned, faxed and copied documents.
- Created PDF documents and electronically filed and organized them into folders on the database.
- Answered and returned phone calls from field offices across all South Carolina Department of Motor Vehicles.
Education
Associate of Arts -
Tallahassee Community College
Tallahassee, FLAssociate of Science -
Tallahassee Community College
Tallahassee, FLComputer Aided Drafting Design Certificate - Computer Aided Drafting And Design
Tallahassee Community College
Tallahassee, FLNursing Assistant Training Certificate - Nursing Assistant
Columbia Health Care Services
Columbia, SCHigh School Diploma -
C.A. Johnson High School
Columbia, SCSkills
- Administrative Support
- Financial Record Keeping
- Accurate Data Entry
- Strong Computer Technical Skills
- Microsoft Office Suite
- QuickBooks
Timeline
Administrative Assistant
South Carolina Department Of Natural Resources
09.2018 - 09.2020
Administrative Specialist II
South Carolina Department Of Natural Resources
03.2016 - 09.2018
Administrative Specialiat
South Carolina Department of Insurance
06.2013 - 03.2016
Administrative Specialist II
South Carolina Department of Motor Vehicles
08.2007 - 09.2012
Associate of Arts -
Tallahassee Community College
Associate of Science -
Tallahassee Community College
Computer Aided Drafting Design Certificate - Computer Aided Drafting And Design
Tallahassee Community College
Nursing Assistant Training Certificate - Nursing Assistant
Columbia Health Care Services
High School Diploma -
C.A. Johnson High School
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