PUAKEA ANDERSON
Detroit,MI
Summary
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
9
9
years of professional experience
Work History
Truck Dispatcher
Superior Trucking & Dispatching
01.2020 - 06.2024
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
- Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.
- Increased customer satisfaction through timely communication and accurate shipment tracking updates.
- Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times.
Head Bartender
Andiamos
10.2022 - 01.2024
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Head Bartender
Berts Jazz Club
05.2015 - 02.2020
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Education
Bachelor of Science - Communication
University of Phoenix
Tempe, AZ06.2013
Skills
- Microsoft Office
- Transportation management systems
- Documentation Management
- Advanced problem solving
- Deadline-oriented
- Load Management Proficiency
- Strong Communication Skills
- Logistics Coordination Knowledge
- Dispatch Software Proficiency
- Work order entry
Timeline
Head Bartender
Andiamos
10.2022 - 01.2024
Truck Dispatcher
Superior Trucking & Dispatching
01.2020 - 06.2024
Head Bartender
Berts Jazz Club
05.2015 - 02.2020
Bachelor of Science - Communication
University of Phoenix
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