Puawai Mann
Santee,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail, I am a fast learner with strong decision-making skills, and the ability to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Also a proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Nui Social
05.2020 - 02.2023
- Conducted face to face virtual Two-Factor Authentication (2FA). Confirming client account authenticity. Responsible for the entirety of the companies English speaking clientele which accounted for over 30% of its customer base. This resulted in a 200% reduction in fraudulent account activity year over year.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Regularly fielded customer complaints, and was able to find resolutions with a track record of 100%. Was able to utilize my strong interpersonal communication and problem solving skills, coupled with my calm demeanor to set frustrated and angry customers at ease so that a reasonable resolution could be found. My contributions led my division to hold a satisfaction rating of over 99%.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Camp Counselor
The Church Of Jesus Christ Of Latter-day Saints
01.2023 - 01.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Factored-in abilities, needs and interests of participants in development of events and programs.
CNA Student
San Diego Medical College
05.2022 - 05.2022
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
- Monitored upwards of 30 rooms a shift whilst answering any other call lights in different sections to assure productivity was maintained.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with medication administration, wound therapy and splinting.
- Transported patients between medical appointments with professional, punctual service.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
Caretaker
Independent
08.2021 - 02.2022
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of home environment .
- Remained alert to problems or health issues of client and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Managed supplies and equipment inventories and replenishments to meet operational needs.
- Scheduled and accompanied clients to medical appointments.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Child Caretaker
Independent
01.2015 - 01.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Provided emotional support and guidance to children during difficult times.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Education
Lower Division Course Work - Nursing
Grossmont College
El Cajon, CA06.2024
Lower Division Course Work - Nursing
Cuyamaca College
El Cajon, CA06.2024
Phlebotomy License - Phlebotomy
Phlebotomy USA
San Diego, CA10.2022
RNA - Nursing Assistance
San Diego Medical College
Chula Vista, CA05.2022
CNA - Nursing Assistance
San Diego Medical College
Chula Vista, CA05.2022
BLS Certification -
San DiegoMedical College
Chula Vista, CA05.2022
High School Diploma -
Valhalla High School
El Cajon, CA06.2017
Skills
- Wound Care
- Medication Assistance
- Responding to Emergencies
- Recording Vital Signs
- Measuring Bodily Fluids
- Transporting Patients
- Patient Safety Management
- Monitoring Fluids
- Phlebotomy Training
- Infection Control Procedures
- Grooming and Bathing Assistance
- Catheter Change and Preparation
Timeline
Camp Counselor
The Church Of Jesus Christ Of Latter-day Saints
01.2023 - 01.2023
CNA Student
San Diego Medical College
05.2022 - 05.2022
Caretaker
Independent
08.2021 - 02.2022
Administrative Assistant
Nui Social
05.2020 - 02.2023
Child Caretaker
Independent
01.2015 - 01.2021
Lower Division Course Work - Nursing
Grossmont College
Lower Division Course Work - Nursing
Cuyamaca College
Phlebotomy License - Phlebotomy
Phlebotomy USA
RNA - Nursing Assistance
San Diego Medical College
CNA - Nursing Assistance
San Diego Medical College
BLS Certification -
San DiegoMedical College
High School Diploma -
Valhalla High School
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