Puja Pandey
Gulf Breeze,FL
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
Languages
1
1
year of professional experience
Work History
1 year plus experience of customer service
Old Navy
Pensacola, FL
06.2025 - Current
- Executed daily tasks with attention to detail and timely completion.
- Proposed creative solutions that improved team collaboration and results.
- Collaborated with diverse team members to achieve objectives and resolve product-related issues.
Customer Service Cashier
Old Navy
Pensacola, Florida
06.2025 - Current
- Processed transactions accurately using point-of-sale systems.
- Guided customers in product selections and addressed inquiries to enhance shopping experience.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints with professionalism and empathy, ensuring customer satisfaction.
- Handled returns by verifying purchase details and processing transactions according to store policies. and exchanges according to store policies.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Informed customers about promotions and loyalty programs to maximize engagement and sales.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained a clean and organized checkout area.
- Stocked merchandise on shelves to enhance product visibility.
- Explain the benefits of getting credit cards
Skills
- Point-of-sale systems
- Transaction accuracy
- Customer assistance
- Product knowledge
- Inventory management
- Visual merchandising
Languages
English
Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
1 year plus experience of customer service
Old Navy
06.2025 - Current
Customer Service Cashier
Old Navy
06.2025 - Current