Pulsha Wilson

Laplace,LA

Summary

Dedicated customer service professional with over 20 years of experience delivering exceptional support across diverse industries. Proven ability to build strong customer relationships,resolve customer issues complaints and enhancing experiences through effective communication and problem-solving.

Overview

years of professional experience

Work History

Guest /Service Advocate

Target

Metairie, LA

07.2021 - Current

Assisted customers with product inquiries, ensuring accurate information and exceptional service.
Resolved customer concerns efficiently, fostering positive shopping experiences and brand loyalty.
Collaborated with team members to streamline service processes, enhancing operational efficiency in-store.
Trained new staff on customer engagement techniques and store policies to improve service quality.
Collaborated with team members to streamline pickup and delivery processes, improving overall productivity.
Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Built relationships with customers to encourage repeat business.
Assisted customers with returns, refunds and resolving transaction issues.
Answered questions about store policies and addressed customer concerns.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Food Service Manager

Pilot Travel Centers

Laplace, LA

11.2016 - 07.2021

Oversaw daily food service operations, ensuring adherence to health and safety standards.
Managed inventory levels, reducing waste through effective stock rotation practices.
Trained and mentored staff on food preparation techniques and customer service excellence.
Analyzed customer feedback to improve menu offerings and enhance overall guest satisfaction.
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
Reviewed and approved employee schedules and timesheets.
Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.

Shift Leader

Taco Bell

Laplace, LA

06.2011 - 11.2016

Supervised daily operations, ensuring adherence to company policies and procedures.
Trained and mentored new team members on food safety and customer service standards.
Managed shift schedules, optimizing staffing levels for peak service times.
Monitored inventory levels, coordinating with suppliers to maintain stock availability.
Supervised crew operations to ensure adherence to safety and quality standards.
Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
Distributed necessary tasks and duties during each shift.
Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.

Cashier

Rouses Market

Thibodaux, LA

04.2008 - 06.2010

Processed customer transactions accurately and efficiently using point-of-sale systems.
Assisted customers with inquiries, ensuring high levels of satisfaction and service quality.
Maintained cleanliness and organization of checkout area to optimize workflow.
Collaborated with team members to enhance store operations and improve customer experience.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.

Education

High School Diploma -

East St. John

Reserve, LA

05.2003

Skills

Decision-making skills
Customer service background
Complaint handling
Complex Problem-solving

Call handling
Customer service
Multitasking

Timeline