Summary
Overview
Work History
Education
Skills
Timeline
Generic

Puneet Sharma

Fairfax,VA

Summary

Customer-focused IT Help Desk Technician with a CompTIA Security Plus certification, driven to transition into a cybersecurity consulting role as part of my long-term career objective. With a solid background in providing technical support and troubleshooting, I excel in resolving complex IT issues and ensuring optimal system performance. My passion for cybersecurity has led me to pursue additional training and certifications, enhancing my knowledge of security principles and best practices.

Clearance Level: Public Trust, Willing to obtain Secret

DoD IAT Level II: CompTIA Security+ 601

Overview

6
6
years of professional experience

Work History

IT Technician

Apex Systems Inc
Fairfax, VA
12.2023 - Current
  • Knowledge of hardware and software configurations, including understanding technical specifications and compatibility requirements.
  • Strong problem-solving skills to identify and resolve asset-related issues and optimize asset workflows.
  • Experience with validating IP addresses/serial numbers of devices.
  • Managed the strategic deployment of security patches and updates across end-user machines, utilizing tools such as Tanium to maintain optimal security levels and ensure the integrity of the organization's IT infrastructure
  • Executed comprehensive reimaging processes and seamlessly installed and configured critical security and management software, including Tanium and Trellix, to bolster user productivity and fortify the cybersecurity framework of the organization
  • Resolved complex networking issues across a diverse array of devices including desktops, laptops, printers, and Zebra printers, ensuring seamless connectivity and optimized performance in a dynamic environment
  • Proficiency in using Lansweeper to track, monitor, and manage assets.
  • Proficiently managed and configured secure network connections using Cisco VPN (Cisco AnyConnect Secure Mobility Client), enhancing remote access capabilities and safeguarding data transmission for organizational IT infrastructure
  • Proficient in generating comprehensive reports on IT asset inventory using Microsoft Excel.
  • Experienced in collaborating with IT teams, department heads, and end-users to understand asset requirements and ensure alignment with organizational goals.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Participated in team meetings to discuss project status updates.
  • Evaluated software or hardware to recommend improvements or upgrades.

Data Analyst

United States Coast Guard, Contractor
Alexandria, Virginia
08.2023 - 10.2023
  • Proficiently and accurately enter patent and trademark data into the United States Patent and Trademark Office (USPTO) electronic database, adhering to strict quality and data integrity standards.
  • Utilize specialized software and tools to process patent applications, trademark registrations, and related documentation efficiently, meeting strict deadlines and SLAs.
  • Collaborate with patent examiners and trademark specialists to resolve data discrepancies and provide support during the application review process, contributing to smooth workflow operations.
  • Facilitated effective partnerships with hardware, and shipping vendors to streamline asset management processes, ensuring environmentally responsible disposal and efficient resource allocation.
  • Proactively identify opportunities for process improvement and suggest enhancements to streamline data entry procedures, leading to increased efficiency and productivity.
  • Maintain strict confidentiality of sensitive intellectual property information and uphold security protocols to safeguard critical data against unauthorized access.

Optical Specialist

Visionworks
Springfield, VA
08.2022 - 06.2023
  • Scheduled appointments, answered phone calls, and responded to email inquiries, ensuring timely and accurate communication with customers and colleagues.
  • Processed customer orders, including eyewear and contact lenses, using the point-of-sale system and ensuring accuracy and completeness of transactions.
  • Maintained accurate and up-to-date records of customer information, including personal and insurance data, appointment schedules, and product orders, using electronic and paper-based systems.
  • Maintained accurate records of customer information, including personal data, medical history, and insurance coverage, in compliance with HIPAA regulations.

Telemarketing Sales Representative

Target Tech
Fairfax, VA
11.2018 - 05.2022
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Resolved customer complaints and issues in a timely and professional manner, providing exceptional customer service and ensuring customer retention.
  • Provided expert product knowledge and demonstrated features and benefits of devices to customers, effectively upselling and cross-selling related products.
  • Assisted customers in selecting and purchasing electronic devices and accessories based on their needs and preferences, resulting in increased sales and customer satisfaction.

Call Center Representative

Kmart
Annandale, VA
08.2018 - 11.2018
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

B.S - Information Technology, Cyber Security

George Mason University
Fairfax, VA
12-2024

Skills

  • Network Skills: Protocols, firewalls, intrusion detection mastery
  • Ticketing Expertise: Remedy and Service Now proficiency
  • ITIL Foundations: Incident, problem, service management skills
  • Data Privacy and Compliance: Knowledge of GDPR and HIPAA
  • Programming Proficiency: Python, HTML, CSS expertise
  • Office 365 Administration: User, license, security adeptness
  • Tanium Desktop: Updated end User software, reinstall Tanium/trelix onto users machine after reimage
  • Cloud Services Proficiency: Microsoft Azure and AWS expertise
  • IMAC (Install, Move, Add, Change):Desktops, laptops, printers installation proficiency
  • Hardware Skills: Reimaging, rebranding, motherboard expertise
  • Active Directory Administration: Management, configuration, security proficiency

Timeline

IT Technician

Apex Systems Inc
12.2023 - Current

Data Analyst

United States Coast Guard, Contractor
08.2023 - 10.2023

Optical Specialist

Visionworks
08.2022 - 06.2023

Telemarketing Sales Representative

Target Tech
11.2018 - 05.2022

Call Center Representative

Kmart
08.2018 - 11.2018

B.S - Information Technology, Cyber Security

George Mason University

Similar Profiles

CREATE PROFILE
Puneet Sharma