Qadir Muhammad
Detroit
Summary
Results-driven operations professional with expertise in project management, team leadership, customer service, and daily operations. Proven ability to manage high-volume workloads, resolve complex customer issues, and deliver exceptional client experiences while maintaining safety, efficiency, and quality standards. Recognized for strong communication, problem-solving, and relationship-building skills, with a customer-first mindset and a consistent record of meeting performance goals in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contact Center Representative
Henry Ford Health System
Detroit, MI
02.2022 - 06.2023
- Scheduled patient appointments while ensuring accuracy, confidentiality, and excellent customer service.
- Assisted patients with healthcare information and appointment coordination.
- Managed high call volumes while maintaining professionalism and attention to detail.
- Maintained accurate documentation in accordance with healthcare privacy standards.
- Resolved patient inquiries efficiently using electronic health record systems to access information promptly.
- Managed high volume of inbound calls, providing exceptional customer service to patients and families.
Bartender / Bar Manager
Club Bleu
Detroit, MI
11.2023 - Current
- Lead bar operations, including staff scheduling, inventory management, cash reconciliation, and customer service.
- Train and mentor bartenders on mixology, responsible alcohol service, and hospitality standards.
- Develop seasonal menus and promotions to increase guest engagement and beverage sales.
- Monitor inventory levels, minimize product waste, and maintain operational profitability.
- Foster strong guest relationships by delivering exceptional service in a high-volume nightlife environment.
- Ensure compliance with health, safety, and alcohol service regulations.
- Collaborated with management to plan special events, enhancing overall venue offerings and guest satisfaction.
Project Manager / Plumbing Technician
A+ Gary and Son Plumbing
Detroit, MI
03.2017 - Current
- Coordinate residential and commercial plumbing projects from consultation through completion while ensuring customer satisfaction.
- Install, repair, and maintain water supply lines, drainage systems, fixtures, water heaters, and plumbing equipment.
- Read blueprints and construction specifications to execute new installations and remodeling projects.
- Manage project schedules, material procurement, and workflow to ensure projects are completed safely, on time, and within budget.
- Diagnose plumbing issues and implement efficient, code-compliant repair solutions.
- Coordinate with customers, contractors, and team members to maintain quality workmanship and project efficiency.
- Maintain inventory of tools, materials, and equipment while controlling project costs.
- Ensure compliance with OSHA safety practices, local plumbing codes, and company quality standards.
- Led project planning and execution for plumbing installations, ensuring alignment with client specifications.
Skills
- Project Management
- Troubleshooting & Diagnostics
- Blueprint Reading
- Hospitality Management
- Staff Training
- Inventory & Cost Control
- POS Systems
- Microsoft Office
- Spanish (Intermediate)
- French (Intermediate)
- Scheduling & Calendar Management
Certification
- ServSafe Alcohol Certification
Timeline
Bartender / Bar Manager
Club Bleu
11.2023 - Current
Contact Center Representative
Henry Ford Health System
02.2022 - 06.2023
Project Manager / Plumbing Technician
A+ Gary and Son Plumbing
03.2017 - Current