Qamar Almashhadani

Harrisonburg,VA

Summary

Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.

Work History

Customer Specialist

Carmax

11.2021 - 09.2022

Provide customers with exceptional customer service by guiding the customer through sale and / or appraisal to test drive and filling finance applications
Conducted vehicle assessments by taking pictures and communicating information to buyers
Check in and receive vehicles
Created service appointments and check in customers
Contacted customers, contacted finance companies, obtained registration and titling information, signed paperwork, cash and payment management

Customer service representative

Follett

12.2021 - 08.2021

Higher Education - helped resolve customer complaints and questions - answer questions regarding services and products - check out customers and handle cash - greet customers - Answered phone calls made by customers - create rental accounts for students - maintaining a clean and organized work environment

Education

Bachelors B.S - Health Sciences, optometry and Arabic, Biology

James Madison University

chemistry, physics, and health sciences courses

Associates - Arts and Sciences

Blue ridge community college

General Education courses (Dual-enrollment program)

Skills

Responding to Difficult Customers
Efficient and Detail-Oriented
Building Customer Trust and Loyalty

Effective Customer Communication
Cash Register Operations

Languages

Arabic

Native or Bilingual

English

Native or Bilingual

Timeline

Customer service representative - Follett

12.2021 - 08.2021

Customer Specialist - Carmax

11.2021 - 09.2022

James Madison University - Bachelors B.S, Health Sciences, optometry and Arabic, Biology

Blue ridge community college - Associates, Arts and Sciences