Qayla Harris
Orlando,FL
Summary
With over 10 years of diverse experience across customer service and retail environments, this professional excels in roles demanding exceptional teamwork, quality assurance, and problem-solving capabilities. Proven track record in managing inventory, enhancing client relationships, and employing effective sales techniques to boost revenue. Refines operations through meticulous attention to detail, leveraging POS system proficiency and data entry skills to ensure accuracy and efficiency in transaction processing. With business growing in my current role, I’ve been hand picked to be apart of a small group to launch a pilot program. Analyzing differences in between departments while innovating ways to run this program efficiently.
Overview
10
10
years of professional experience
Work History
Processing Clerk
Costco
Orlando, FL
07.2024 - Current
- Analyzed customer payment history to identify any discrepancies or irregularities.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Verified customer information by comparing it against existing records in the system.
- Followed up with customers via telephone or email to obtain additional information when required.
- Hand chosen for pilot program of the company.
Lead Valet Attendant
Towne Park
10.2019 - Current
- Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow
- Addressed navigation questions and provided directions to help guests reach destinations quickly
- Resolved customer issues and complaints expeditiously to meet customer service quality standards
- Explained car retrieval procedure to reduce confusion and expedite process
- Greeted and welcomed guests to nurture relationships and grow successful business
- Used POS system to enter orders, process payments and issue receipts
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Pharmaceutical Technician
Walgreens Inc.
11.2022 - 07.2023
- Speaking and working with patients to maximize their healthcare
- Entering and processing new and refill prescription orders, supply and equipment requests while maintaining productivity and quality standards
- Providing excellent customer service to patients
- Contacts patients, caregivers and prescribers as needed to secure refill authorization, initiate order clarification, and obtain information necessary to complete the patients profile and the dispense process
- Meeting call time and volume quotas, while providing excellent service
Night Manager
RaceTrac
11.2020 - 05.2021
- Created nightly shift task lists to assign duties to each employee
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Lead Sales Stylist
Six:02
Orlando
11.2014 - 07.2019
- Advised client base of new products and seasonal fashions to increase store sales
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Acknowledged, interacted and built relationships with clients to stimulate loyalty
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics
Education
General Studies -
Hallandale High School
Hallandale Beach, FL05.2015
Skills
- POS system operations
- Teamwork and Collaboration
- Problem-Solving
- Data Entry
- Quality Improvement Plans
- Managing Inventory
- Quality Assurance and Control
- Client Relationships
- Sales Techniques
- Time Management
- Communication Skills
- Conflict Resolution
Timeline
Processing Clerk
Costco
07.2024 - Current
Pharmaceutical Technician
Walgreens Inc.
11.2022 - 07.2023
Night Manager
RaceTrac
11.2020 - 05.2021
Lead Valet Attendant
Towne Park
10.2019 - Current
Lead Sales Stylist
Six:02
11.2014 - 07.2019
General Studies -
Hallandale High School