Qeana Underwood
Spotsylvania,VA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Chancellor's Village
Fredericksburg, VA
05.2024 - Current
- Provided exceptional customer service, ensuring senior and guest satisfaction through attentive communication and prompt assistance.
- Managed dining area cleanliness and organization, creating a welcoming environment for residents and guests.
- Assisted in food and beverage service, efficiently delivering orders while adhering to dietary restrictions and preferences.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery during peak hours.
- Maintained knowledge of menu offerings, confidently answering questions and making recommendations to enhance guest experiences.
Assistant Teacher
Community Ministry Child Care Center
Fredericksburg, VA
08.2023 - 05.2024
- Supported daily classroom activities, fostering a nurturing environment for toddlers' development and learning.
- Assisted in implementing age-appropriate educational programs, promoting cognitive and social skills.
- Maintained a clean and safe classroom environment, adhering to health and safety standards.
- Collaborated with lead teachers to create engaging lesson plans tailored to diverse learning styles.
- Communicated effectively with parents regarding children's behavior and progress, enhancing family engagement.
Customer Service Representative
Kohl's
Conyers, GA
11.2021 - 10.2022
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Developed and maintained comprehensive knowledge of products to enhance customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Rockdale County High School
Conyers, GA05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Team collaboration
- Task prioritization
Timeline
Server
Chancellor's Village
05.2024 - Current
Assistant Teacher
Community Ministry Child Care Center
08.2023 - 05.2024
Customer Service Representative
Kohl's
11.2021 - 10.2022
High School Diploma -
Rockdale County High School