Qi Chen
Full Stack Developer
CA
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
IT Support Specialist
Karl Witte International Academy
City of Los Angeles, CA
05.2014 - 07.2019
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed backup and recovery of data assets to safeguard system availability.
Customer Service Manager
Karl Witte International
City of Los Angeles, CA
05.2014 - 07.2019
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Education
Associate of Science - Chemistry
Norco College
Norco, CA 01.2018 - 07.2020
No Degree - Full Stack Developer
UC San Diego Extended
San Diego 05.2001 -
Certification
Crash Course on Python
Timeline
Crash Course on Python
09-2022
JavaScript Basics
08-2022
Associate of Science - Chemistry
Norco College
01.2018 - 07.2020
IT Support Specialist
Karl Witte International Academy
05.2014 - 07.2019
Customer Service Manager
Karl Witte International
05.2014 - 07.2019
No Degree - Full Stack Developer
UC San Diego Extended
05.2001 -
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