Qiana Carneiro

Work History

Pizza Hut

06.2023 - Current

Improve guest relations along with building sales
Hire & train new staff members and scheduling
Implement serve safe safety food standards
Maintain accounts payable, invoices, payroll and ordering of food & Pepsi products.

Pizza Hut

01.2019 - 03.2023

Managed budget implementation, employee reviews, training and scheduling
Developed and maintained relationships with customers and suppliers through account development
Assessed supplier quality to maintain tight cost controls and maximize business operational performance
Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
Investigate and resolve complaints regarding food quality, service or accommodations
Organized budgets and achieved margin targets consistently to stay on track with growth plans
Actively complied with all health department regulations and rectified issues immediately.

Allen Care Inc.

04.2016 - 10.2019

Use computers for various applications such as database management or word processing
Answer telephones and give information to callers, take messages, transfer calls to appropriate individuals
Schedule and confirm appointments for clients, walk in customers or supervisor
Set up and manage paper and or electronic filing systems, recording information, updating paperwork, maintaining documents, such as attendance records, prescription updates, physical therapy, correspondence or other material while maintaining patient records
Operate office equipment such as fax machines, copiers, phone system and arrange for repairs when equipment malfunctions
Greet visitors, handle their inquiries or direct them to the appropriate persons according to their needs
Perform data entry and data retrieval services, providing data for inclusion in medical records and for inclusion in patients’ medical records
Prepare conferences with event materials, such as flyers and invitations.

Antonia’s now Azul Italian Kitchen

07.2015 - 03.2016

Evaluate the performance of vendors, contract employees, and other service providers to ensure quality and cost efficiency
Explain goals, policies and procedures to staff members
Keep records required by health inspectors regarding sanitation and food subsidies when appropriate
Estimate food, liquor, wine and other beverage consumption to anticipate amounts to be purchased or requisitioned
Schedule use of facilities or catering services for events such as banquets receptions and negotiate details of arrangements with clients
Monitor budgets, payroll records, review financial transactions to ensure that expenditures are authorized and budgeted
Schedule and receive food and beverage deliveries, check delivery content to verify product quality and quantity
Schedule staff hours and assign duties
Greet guests, escort them to their seats, present them with the menu and wine list
Book reservations
Built a rewards program for our customers, made weekly promotional item menu, and weekly drinks special menus, social media marketing.

Moe’s Southwest Grill

03.2015 - 06.2015

Optimized profits
Managed accounts payable, accounts received and payroll
Order cleaning supplies, food and produce weekly, along with weekly inventory of all products
Managed opening/ closing duties, including restocking items and reconciliation of cash drawers
Hire, orientation of new staff, training and termination as needed
Marketing and catering.

Panera Bread

04.2010 - 01.2015

Experience as Kitchen, service, catering and training manager
Managed a team of 50 plus employees
Processed new hires and orientation, rehires, transfers, termination
Created charts and grafts to illustrate daily, monthly and annual financial reports
Complete opening/ closing checklist according to standards
Actively complied with all health department regulations and rectified issues immediately.