Qiana Gardner
Mackinac Island,MI
Summary
Enthusiastic hospitality manager focused on providing an epic experience for every guest, every time! Solid record of achieving record sales goals, while providing a solid foundation of training to ensure growth and retention, year after year. Excellent leadership skills, with experience in mentoring and guiding future leaders.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Island House Hotel
Mackinac Island, MI
04.2025 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed daily restaurant operations, including scheduling, budgeting, and inventory control.
- Conducted training for front-of-house staff on policies, guest service techniques, and communication skills.
Assistant Store Manager
The Fresh Market
Little Rock, AR
09.2024 - 03.2025
- Managed bakery, meat department, produce, and front end operations to maximize efficiency.
- Spearheaded merchandising strategies for promotional and seasonal items, boosting sales performance.
- Recruited and retained staff during holiday season and organizational changes, ensuring operational continuity.
Catering and Suites Manager
Oakview Group
Little Rock, AR
03.2024 - 09.2024
- Developed detailed project plans encompassing timelines, goals, budgets, and staffing needs.
- Coordinated client communications to identify event requirements and preferences.
- Oversaw comprehensive catering operations, managing planning, budgeting, and execution for multiple events.
Food & Beverage Manager
Topgolf
Little Rock, AR
09.2023 - 01.2024
- Successfully opened 94th Topgolf location in US.
- Managed all food and beverage budgets, ordering, and inventory processes.
- Utilized Hot Schedules, Crunch Time, Excel, SAP, and Microsoft Suite for operational efficiency.
Restaurant Manager
Vail Resorts
Breckenridge, CO
06.2022 - 10.2023
- Managed over 200 employees during winter seasons, enhancing efficiency in high-volume dinner service at Maggie QSR.
- Completed rigorous fine dining general manager training at Tavern on the Square, Vail, CO.
- Supported fine dining operations at Alpine & Antlers prior to season conclusion.
- Facilitated seamless service transitions during peak winter dining periods.
Front of the House Manager
Grand Lake Lodge
Grand Lake, CO
02.2022 - 06.2022
- Initiated summer season operations for first seasonal work adventure.
- Managed all front-of-house positions to enhance service quality.
- Oversaw bar and coffee bar inventory, ensuring efficient ordering processes.
- Executed financial reporting related to bar operations and inventory management.
Banquet and Fine Dining Server
Brave New Restaurant
Little Rock, AR
03.2021 - 02.2022
- Tailored wine recommendations to customer preferences, demonstrating extensive knowledge of wine varieties.
- Implemented strategies that enhanced operational efficiency within dining room operations.
- Coordinated staffing for special events, including banquets and receptions, ensuring seamless execution.
Education
Bachelor of Science - Business Administration
University of Maryland
01.2001
Skills
- Hospitality and event planning
- Catering and banquet operations
- Menu development and vendor negotiations
- Sales performance tracking
- Budget and operational efficiency
- Food and beverage management
- Inventory and staff management
- Conflict resolution
- Crisis management
- Inventory control and record keeping
References
References available upon request.
Timeline
Restaurant Manager
Island House Hotel
04.2025 - Current
Assistant Store Manager
The Fresh Market
09.2024 - 03.2025
Catering and Suites Manager
Oakview Group
03.2024 - 09.2024
Food & Beverage Manager
Topgolf
09.2023 - 01.2024
Restaurant Manager
Vail Resorts
06.2022 - 10.2023
Front of the House Manager
Grand Lake Lodge
02.2022 - 06.2022
Banquet and Fine Dining Server
Brave New Restaurant
03.2021 - 02.2022
Bachelor of Science - Business Administration
University of Maryland
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