Qiana McDuffie
Washington,DC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sale Associate
Clarks Shoes
Oxon Hill, MD
10.2013 - 02.2017
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
In Room Dinning Server
Gaylord National Resort & Convention Center
Oxon Hill, MD
03.2008 - 08.2012
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Served meals to customers according to established guidelines.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Line Server
Guest Services
Washington, DC
06.2007 - 10.2007
- Opened and closed food lines serving items such as Item, Item and Item.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Restocked condiments, beverages and utensils per expected use levels.
- Cleaned and sanitized surfaces, tools and equipment.
Education
Diploma -
Oxon Hill High School
Oxon Hill, MD08.2007
Skills
- Stocking and Replenishing
- Money Handling
- Cash Register Operation
- Multitasking Strengths
- Teamwork and Collaboration
- Hospitality and Accommodation
- Stockroom Upkeep
- Shipment Processing
- Shipment Arrangements
- Restock Shelves
- Speaking Clearly
- Cash Handling Accuracy
- Customer Service
Certification
I received my CDA June 12,2024 with United Planning Organization (UPO) for Infant&Toddlers
Timeline
Sale Associate
Clarks Shoes
10.2013 - 02.2017
In Room Dinning Server
Gaylord National Resort & Convention Center
03.2008 - 08.2012
Line Server
Guest Services
06.2007 - 10.2007
Diploma -
Oxon Hill High School