Qianqian Hu
Charlottetown,Canada
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Bookseller, Customer Service
Sanyan Bookstore
02.2021 - 01.2022
- My responsibilities included keeping the store organized and well-stocked, greeting and assisting customers and recommending a variety of books, stationery and art supplies
- Served drinks and prepared foods for customers
- In a tight-knit community like this I worked successfully in a team atmosphere
- Answered customer questions about products and services with up-to-date knowledge of sales, helped locate merchandise, and promoted key items.
- During my time working there, I also got to know different kinds of popular book genres in bookshops which gave me strong product knowledge when it comes to book-selling.
Barista Shift Lead
Chabaidao
08.2020 - 12.2020
- My responsibilities includes ordering food from the chef when needed, refill fridge with drinks and receiving payment from customers once orders are done
- Prepared specialty bubble tea drinks in a fast-paced environment
- Brought forth innovative ideas and solutions to problems
- Participated in staff workshops and team-building events
- Directed food preparation and cooking activities to meet health and safety standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations. Adhered to all sanitation and health guidelines.
Education
BA - Diversity and Social Justice Studies
University of Prince Edward Island, Charlottetown
06.2026
Skills
- Table Setting Arrangements
- Hospitality and Accommodation
- Efficient Service
- Special Dietary Requirements
- Stocking and Replenishing
- Check Payment Processing
- Food and Beverage Pairings
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Bookseller, Customer Service
Sanyan Bookstore
02.2021 - 01.2022
Barista Shift Lead
Chabaidao
08.2020 - 12.2020
BA - Diversity and Social Justice Studies
University of Prince Edward Island, Charlottetown
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