Qichen Zeng
Dallas,TX
Summary
Goal-oriented and self-motivated RPA developer and data scientist, with solid experience in identifying, evaluating, documenting, building, and testing automations that improve process efficiencies. Excellent analytical skills with ability to identify and provide technical solutions to complex issues. Keen collaborator with outstanding communication, interpersonal and multi-tasking skills. Strong problem-solving and analytical skills with ability to learn quickly and manage multiple priorities. Highly organized with acute attention to detail; creative and logical thinker with demonstrated experience working in a fast-paced, deadline-oriented team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
RPA Developer/BA
Johnson Controls (JCI)
11.2021 - 02.2023
- Provide UiPath Automation within company business partners
- Develop existing RPA solution from Blue Prism to UiPath and/or Power Automate
- Implemented rigorous RPA testing protocols, including unit testing, integration testing, and UAT, ensuring high-quality, error-free automation deployments
- UiPath Orchestrator for assets and scheduling bot run time
- Automate PDFs to compare with a terminal-based applications
- Create a UiPath Automation to log company purchases that can potentially save up to 3 million dollars
- Creating solution design documents for automation workflow to satisfy COE requirements
- Creating modular automations in UiPath so elements can be reused for other projects
- Using regular expression to extract pdf text instead of the standard go-to method in UiPath to increase accuracy
- Design PDD and SDD with gathered automation requirements from business partner
- Worked with RPA UiPath REframework
- Using Git to keep track of changes within branches and revisions
- Experience with Power Automate with SharePoint to extract files to build workflows
- Automate SharePoint using UiPath.
RPA Developer
Citibank
03.2021 - 08.2021
- Immediate technical and business support for existing RPA projects
- Implemented UAT and quality assurance process for all RPA projects, significantly reducing deployment errors and enhancing user satisfaction
- Gather technical info from business analysts
- Using Automation Anywhere to extract and automate SQL database and mongo DB in order to automate bank statements
- Automate record management emails by extracting attachments and validating them, automatically reply to sender if any errors or fields were found
- Automate banking funds by checking pdf records against actual check images.
INFRASTRUCTURE ENGINEER ii
Amerisource Bergen
08.2019 - 09.2020
- As part of the Automation and Orchestration team, I collaborate with business partners and the product manager to evaluate processes and tasks, identify automation feasibility, and create a center of excellence for RPA
- Maintain best practices with documentation, code standards, code/design reviews, and optimization
- Demonstrated ability to analyze, define and prioritize business problems, develop business cases, define business values, and identify appropriate process and technology solutions
- Established a framework for RPA testing and QA testing using Automation Anywhere and rigorous performance testing
- Ensured standards of quality and reliability with all automation process
- Develop automation and bots to streamline business processes, improve operational efficiencies, quality, and accuracy, and reduce costs
- Played a pivotal role in the UAT phase, preparing test environments, guiding users through the testing process and incorporating feedback for continuous improvement
- Showed organization of RPA risk assessment and mitigation during testing phase, ensuring stability and compliance of automation process
- Provided critical evaluations of information from various sources to reconcile conflicts and derive a clear understanding of business needs.
RPA Developer
Calpion/Plutus Health, Inc.
01.2019 - 08.2019
- Ensured timely and quality delivery of solutions that solved business problems and provided simplicity for customers
- Held complete ownership of creating, testing, and implementing the architecture of UiPath automation of medical insurance claims for United Healthcare provider
- Extracted data from United Healthcare’s website to be emailed to provider after the claims filed
- Created requirement documentation and flowcharts for weekly sprint goals, using the agile method
- Conducted daily scrum meeting with the manager to prove updates on project progression.
Jr.Business RPA System analyst
Hallmark Financial Services Inc.
07.2018 - 10.2018
- Supported all aspects of implementing a scalable program of process automation, from requirements gathering and process documentation to developing, testing, and deploying solutions
- Be the liaison between the business units, technology teams and support teams
- Demonstrated ability to analyze, define and prioritize business problems, develop business cases, define business value, and identify appropriate process and technology solutions
- Performed testing activities, maintained automated scripts, created manual regression test plans for a variety of interfaces, and conducted bug fixes
- Designed, developed, and tested solutions to automate processes, activities, and tasks using UiPath, and enhanced workflow automation platforms
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
- Developed automation frameworks consisting of functional libraries while adhering to coding standards of security, scalability, and performance
- Automated an insurance policy renewal process every 60 days based on the business rules
- Successfully transferred client data from an antique system using screen scrapping to a new system, in UiPath environment
- Automated the manual process of entering insured data into a web application using UiPath, and helped complete job within a few hours
- Set up the UiPath infrastructure within the company, linked the robots to Orchestrator and utilized Orchestrator to send out workflow to the robots.
Education
BS - Statistical Sciences
Baylor University
Waco, TX01.2017
Certification -
UiPath Certified Advanced RPA Developer V1.0 UiARD
Bot Developer, RPA Program Manager, Automation Anywhere Certified Advanced RPA Professional Prep, Control Room Administrator, IT Infrastructure Administrator, Solution Architect -
Automation Anywhere University
R Programming, The Data Scientist’s Toolbox, Exploratory Data Analysis, Getting and Cleaning Data, Reproducible Research, Regression Models, Statistical Inference, Developing Data Products, Practical Machine Learning -
Johns Hopkins University
01.2017
Skills
- Robotics Process Automation
- Software Architecture Design
- Project Management
- Data & Business Analysis
- UiPath
- Metrics & Reporting
- Communication
- Adaptability
- Teamwork
- Creativity
- Work Ethic
- Networking Process Enhancement
- Customer Relationship
- Communication & Collaboration
- Team Leadership
Additional Information - Linkedin
https://www.linkedin.com/in/qichen-zeng-896a0a174/
References
- Thomas Murphy, Manager
- Rahau Sandoval, Technical Lead
- Prachi Malthankar, Co-Worker
Certification
UiPath Certification (UiPath Certified Advanced RPA Developer V1.0 UiARD
Automation Anywhere University
Bot Developer, RPA Program Manager, Automation Anywhere Certified Advanced RPA Professional Prep, Control Room Administrator, IT infrastructure Administrator, Solution Architect
Data Scientist Certificates (Johns Hopkins University), 2017
R Programming, The Data Scientist’s Toolbox, Exploratory Data Analysis, Getting and Cleaning Data, Reproducible Research, Regression Models, Statistical Inference, Developing Data Products, Practical Machine Learning
Languages
Chinese (Mandarin)
Limited Working
Timeline
RPA Developer/BA
Johnson Controls (JCI)
11.2021 - 02.2023
RPA Developer
Citibank
03.2021 - 08.2021
INFRASTRUCTURE ENGINEER ii
Amerisource Bergen
08.2019 - 09.2020
RPA Developer
Calpion/Plutus Health, Inc.
01.2019 - 08.2019
Jr.Business RPA System analyst
Hallmark Financial Services Inc.
07.2018 - 10.2018
BS - Statistical Sciences
Baylor University
Certification -
UiPath Certified Advanced RPA Developer V1.0 UiARD
Bot Developer, RPA Program Manager, Automation Anywhere Certified Advanced RPA Professional Prep, Control Room Administrator, IT Infrastructure Administrator, Solution Architect -
Automation Anywhere University
R Programming, The Data Scientist’s Toolbox, Exploratory Data Analysis, Getting and Cleaning Data, Reproducible Research, Regression Models, Statistical Inference, Developing Data Products, Practical Machine Learning -
Johns Hopkins University
UiPath Certification (UiPath Certified Advanced RPA Developer V1.0 UiARD
Automation Anywhere University
Bot Developer, RPA Program Manager, Automation Anywhere Certified Advanced RPA Professional Prep, Control Room Administrator, IT infrastructure Administrator, Solution Architect
Data Scientist Certificates (Johns Hopkins University), 2017
R Programming, The Data Scientist’s Toolbox, Exploratory Data Analysis, Getting and Cleaning Data, Reproducible Research, Regression Models, Statistical Inference, Developing Data Products, Practical Machine Learning
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