Qierra Daniels
Atrium Staffing
Columbus,OH
10
years of professional experience
Dedicated customer service professional with a proven track record in resolving issues, enhancing customer satisfaction, and collaborating effectively with teams. Committed to delivering exceptional service and improving operational efficiency.
Work History
Customer Service Representative
1 Year 1 Month- Responded to customer inquiries through various channels, ensuring timely and accurate information delivery.
- Assisted customers with product selections, enhancing overall satisfaction and loyalty.
- Maintained detailed records of customer interactions, improving issue resolution processes.
- Collaborated with team members to streamline service protocols, increasing efficiency in operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
6 Months- Analyzed customer feedback trends to identify areas for service enhancement and training needs.
- Resolved escalated customer complaints with a focus on achieving positive outcomes and retention.
Customer Service Representative
3 Months- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
10 Months- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
1 Year 9 Months- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
4 Months- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
9 Months- Responded to customer requests for products, services, and company information.
Customer Service Representative
2 Years 8 Months- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed and implemented process improvements that reduced response times for inquiries and issues.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Call center experience
Computer proficiency
Documentation
Live chat support
Timeline
Customer Service Representative
Atrium Staffing
06.2025 - 07.2026Read More
Customer Service Representative
Apex Systems
11.2024 - 05.2025Read More
Customer Service Representative
Nesco Resource
06.2024 - 09.2024Read More
Customer Service Representative
Randstad
06.2023 - 04.2024Read More
Customer Service Representative
Safelite Auto Glass
07.2021 - 04.2023Read More
Customer Service Representative
VSP
12.2020 - 04.2021Read More
Customer Service Representative
ContactUS Communications
09.2019 - 06.2020Read More
Customer Service Representative
Teleperformance USA
10.2016 - 06.2019Read More
Walnut Ridge High School
High School Diploma
Read More