Qua'Bayla Zimmerman
Maysville,NC
Summary
Dynamic guest service representative with four years of experience in customer service and administrative roles across diverse industries. Expertise in data entry, records management, and meticulous documentation while ensuring compliance with HIPAA regulations. Proven track record in managing multi-line phone systems and delivering exceptional guest relations, significantly enhancing the customer experience. Eager to apply strong organizational and communication skills in a records processing position to drive operational efficiency and client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Engagement Specialist
Carenet Health
10.2025 - Current
- Making 100+ outbound calls on a daily basis
- Coordinated and managed health services for a diverse population, ensuring timely access to care
- Ensured compliance with relevant laws, regulations, policies, and procedures related to health services delivery
- Scheduled appointments for patients, efficiently managing the appointment calendar
- Answered phone calls and addressed patient inquiries with professionalism and accuracy
- Followed HIPAA guidelines to maintain strict confidentiality of patient information at all times
- Coordinated interpreter services for non-English speaking patients during appointments or procedures
- Fostered a positive work environment by actively participating in team meetings and contributing ideas for improvement initiatives
Guest Service Representative
Resort Management Group
02.2025 - 07.2025
- Delivered exceptional guest service, ensuring satisfaction through effective communication and problem resolution.
- Managed guest check-ins and check-outs efficiently, streamlining front desk operations to enhance guest experience.
Front Desk Administrator
SUN DEVIL SHUTTERS
09.2018 - 02.2019
- Managed front desk operations, serving as the first point of contact for visitors, clients, and employees, and providing a welcoming and professional atmosphere
Real Estate Receptionist
SHOWINGTIME
07.2016 - 03.2018
- Answered 100+ incoming calls
- Scheduled appointments for real estate agents and maintained an organized calendar
- Provided excellent customer service by addressing client inquiries or concerns effectively
- Updated online listings on various platforms including websites and social media channels
- Utilized CRM software to track client interactions, appointments, and follow-ups
- Ensured compliance with company policies regarding documentation procedures
- Supported real estate team by providing administrative assistance when needed
- Increased efficiency by implementing new organizational systems for files/documents management
Customer Service Representative
EGS
07.2015 - 06.2016
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
Client Service Professional
H&R BLOCK
12.2014 - 05.2015
- Provided exceptional customer service to clients, ensuring their needs and concerns were addressed promptly and effectively
- Managed a portfolio of XX clients, consistently meeting or exceeding client satisfaction goals
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
Education
High School Diploma -
North Marion High School
Citra, FL06.2013
Skills
- HIPAA
- EMR/EHR
- Administrative Experience
- Data entry
- CRM
- Proofreading
- Drafting legal documents
Certification
- Certified Notary Public
- January 2026 to January 2028
Languages
English - Fluent
Timeline
Engagement Specialist
Carenet Health
10.2025 - Current
Guest Service Representative
Resort Management Group
02.2025 - 07.2025
Front Desk Administrator
SUN DEVIL SHUTTERS
09.2018 - 02.2019
Real Estate Receptionist
SHOWINGTIME
07.2016 - 03.2018
Customer Service Representative
EGS
07.2015 - 06.2016
Client Service Professional
H&R BLOCK
12.2014 - 05.2015
High School Diploma -
North Marion High School