QUADRI AMBALI
Jarrell,TX
Summary
An Aws Solutions Architect, Aws Cloud Practitioner, Google IT, CompTIA A+ and Net+ professional with comprehensive training and experience in Cloud computing managed and unmanaged services like WAFs, Kubernetes, Docker and Containerization, ECS, AWS Macie, AWS Shield, AWS Guard Duty, AWS(EC2, EBS, S3, lambda) and more. Excellent troubleshooting(PCs, Switches, Servers and routers), customer service and client relations experience skills. Skilled at providing effective communication between internal and external customers. Possess a professional demeanor along with a high level of technical proficiency and business acumen.
Overview
7
7
years of professional experience
25
25
years of post-secondary education
10
10
Certifications
Work History
Field Service Technician
SPECTRUMVOIP
Austin, TX
10.2020 - Current
- Interact with 2 or more customers daily as front line of the company
- Ethernet cabling installation and termination
- Installation of VoIP hardware including phones and analog gateways
- Installation of Fax and paging equipment
- Installation or reconfiguration of network routers, firewalls, and peripherals
- Providing general product and service training to new customers.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Provided hands-on training to junior technicians, fostering culture of continuous improvement within team.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
Data Center Lab Manager
CLOUD FLARE
6 2022 - 7 2022
- Created an Inventory system for the company within the first three days
- Recorded and re-organized inventory
- Troubleshooted and fixed server errors
- Racked and Stacked cutting edge Servers, Switches and Routers(Juniper, Cisco, Qualcomm, Gigabyte, Hyve, Spirent, Micron, etc.)
- Planned and coordinated new development programs to meet deadlines within a reasonable budget.
- Set and oversaw quality assurance guidelines for laboratory work.
- Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
- Managed cross-functional projects with other departments to drive innovation within the organization.
- Implemented preventive maintenance programs for critical equipment, extending service life while reducing downtime due to repairs or malfunctions.
- Analyzed laboratory performance metrics regularly to identify areas requiring process improvements or additional training for staff members.
- Kept laboratory in compliance with applicable guidelines and laws.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
Team Lead
DENTSPLY SIRONA
07.2018 - 10.2020
- Prioritized and assigned tasks to team members
- Coordinated the work with different departments that collaborate in the same project
- Provided reviews to superiors on the progress of the work carried out by the team
- Participated in performance follow ups.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
Project Manager
ORAL DATA LINK
05.2017 - 02.2018
- Supervised and managed a team in the US and Nigeria concurrently in creating an online office to solve dental appointment issues
- Developed a detailed project plan to monitor and track progress
- Managed changes to the project scope, project schedule and project costs using appropriate verification techniques
- Delegated project tasks based on team members' individual strengths, skill sets and experience levels using Asana and Slack.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Education
Cloud Computing
UT Austin (Great Learning)
Austin, TX 05.2001 - 05.2022
IT Support Training -
Per Scholas
Dallas, TX 07.2020 - 07.2020
Bachelor's Degree -
Lagos State University
Lagos State 11.2008 - 05.2012
Skills
Networking - Configure LAN and WAN (all 80211) network routers and printers Install workgroups and provide remote desktop assistance Network printer mapping and maintenance
Software - Windows 11, 10, 8, 7 Microsoft Office and Server Norton Antivirus, Remote Desktop and Help Desk Management software; Google Apps; iOS; Android OS; VMware;
Hardware - Desktops, laptops, printers, scanners, ISP Modems, Routers, Switches Format, partition EIDE, SATA, SCSI, and SSD and perform data recovery and imaging
Troubleshooting and repair
Customer Service
Technical Analysis and Troubleshooting
Installation and maintenance
Customer training
Positive Attitude
Network Connectivity
CCTV installation
Time Management
Certification
AWS Cloud Practitioner
Timeline
DPS Burg Alarm
11-2023
Network Security Certificate 3
05-2023
Network Security Certificate 2
04-2023
Network Security Certificate 1
02-2023
AWS Solutions Architect
06-2022
AWS Sys Ops Administrator
06-2022
AWS Cloud Practitioner
03-2022
Field Service Technician
SPECTRUMVOIP
10.2020 - Current
IT Support Training -
Per Scholas
07.2020 - 07.2020
Comptia Net+
07-2020
Google IT
06-2020
Comptia A+
04-2020
Team Lead
DENTSPLY SIRONA
07.2018 - 10.2020
Project Manager
ORAL DATA LINK
05.2017 - 02.2018
Bachelor's Degree -
Lagos State University
11.2008 - 05.2012
Cloud Computing
UT Austin (Great Learning)
05.2001 - 05.2022
Data Center Lab Manager
CLOUD FLARE
6 2022 - 7 2022
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